" /> ORS SCXML Queue Submit error - Genesys CTI User Forum

Author Topic: ORS SCXML Queue Submit error  (Read 2783 times)

Offline msrc1234

  • Newbie
  • *
  • Posts: 5
  • Karma: 0
ORS SCXML Queue Submit error
« on: September 20, 2016, 06:07:06 PM »
Advertisement
i am running in to ORS Queue Submit error with sample composer Routing scxml app ..
RP is on  sip server..
ORS executes the SCXML and at the end invokes Queue Submit to route the call to vag target..
gets back queue submit error..in the urs i see the msg call id not found.
Any suggestion?


ORS Log excerpt:

==>event:  event_id=3, id=0 handle=47, datasize=24
15:57:57.107 {ThreadSync:3} HandleThreadData: << 24 bytes <<
15:57:57.107 {ORSURS:3} InvokeFunctionalModule: <<
            refID    38
            call      '01ILG6I4GCBT34RN1F9OE7LAES0002VG'
            session '020POP1HI8BTL9P7R9C8E7LAES00001J'
            module 'urs'
            method 'SCXMLSubmit'
            args      '[3,"",0,"","any",50,0,1,"SFDC_AG_01@ds_varch_urs_statserver_01.A"]'
<<
15:57:57.107 [T:140229598832384] {ORSInternal:3} ~OrsEvent[0x285d0e0]:name=error.queue.submit
15:57:58.107 {ORSURS:3} HandleREvent: <<
            event    1
            refID    38
            call     
            message         
            object  0
<<
15:57:58.107 {ORSInternal:3} +OrsEvent[0x285d0e0]:name=error.queue.submit
15:57:58.107 {ORSInternal:3} +IORSSessionTask[0xca77b30]

URSLog excerpt:

016-09-20T15:57:57.107 RLIB: received from 16(ds_varch_rtg_ors_01) message RequestInvoke(1000000100)
                refid(1) 38
                callid(1000000000)          '01ILG6I4GCBT34RN1F9OE7LAES0002VG'
                sessionid(1000000010)  '020POP1HI8BTL9P7R9C8E7LAES00001J'
                fm(1000000001)                'urs'
                function(1000000002)    'SCXMLSubmit'
                args(1000000003)            '[3,"",0,"","any",50,0,1,"SFDC_AG_01@ds_varch_urs_statserver_01.A"]'
    _R_I_ [19:18] call 01ILG6I4GCBT34RN1F9OE7LAES0002VG not found, message is stored (up to 1000 msec)


Offline msrc1234

  • Newbie
  • *
  • Posts: 5
  • Karma: 0
Re: ORS SCXML Queue Submit error
« Reply #1 on: January 22, 2017, 07:25:03 PM »
any pointers please?

Offline terry

  • Sr. Member
  • ****
  • Posts: 328
  • Karma: 35
Re: ORS SCXML Queue Submit error
« Reply #2 on: January 22, 2017, 10:58:20 PM »
There is no any URS strategy loaded on the RP.