ACW_Time_Outbound:16:29:05|NonSTOP| The statistical runs while the agent logout.

[charlyalize]

Hi All,

I have some agents that count in the statistics (ACW_Time_Outbound) when they are log out.

Check with TestPhone but are not logged and do not understand why the statServer still has only this statistic (ACW_Time_Outbound) .

Would I could help with this problem?

Picture:
[url=https://drive.google.com/file/d/0Bw-lJ2fedycLalJXRGlRbDVQdVU/view]https://drive.google.com/file/d/0Bw-lJ2fedycLalJXRGlRbDVQdVU/view[/url]

Regards
Charly.

[Tambo]

Check what stat server you are using ,  routing one is best