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Author Topic: Call Drop while transferring to post call survey  (Read 1998 times)

Offline hasitha

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Call Drop while transferring to post call survey
« on: October 17, 2016, 07:48:25 AM »
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Hello There

I got complaint from the users that , intermittently , call get drop when the Agent transfer customer to the post call survey. But this happen only for specific numbers and Mobile numbers do not get the issue. Any advice to troubleshoot this highly appreciate.

Thank you,

Hasi
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Offline nonny

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Re: Call Drop while transferring to post call survey
« Reply #1 on: October 17, 2016, 08:00:22 AM »
What type of voice circuit?  ISDN/SIP Trunk?

Sent from my SM-N9005 using Tapatalk

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Offline Tambo

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Re: Call Drop while transferring to post call survey
« Reply #2 on: October 17, 2016, 11:33:19 AM »
what does URS and SIP server logs say
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Offline n3vek7

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Re: Call Drop while transferring to post call survey
« Reply #3 on: October 17, 2016, 01:54:56 PM »
Logs from TServer / SIP Server connected to your gateway would help.
Where is this post call survey hosted? Is it a cloud solution, another internal server or 3rd party provider?

In any case, if it's from specific number, make sure the post-call survey provider/solution do not filter some NPANXX, or any specific regional numbers...
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