Dear All,
We configured WFM statistics for Chat. The statistics showing stats name in WFM portal but not showing any data.
As per logs, when WFM Data Aggregator request to open Stat eample WFM_CHAT_ENTERED then Stat server showing below error.
2016-10-23 08:38:44> Client: Message 'NewAPIOpenStat'
'OBJECT' 'StagingArea' (14)
'OBJECT_ID' 'Chat inbound queue'
'STAT_TYPE' 'WFM_Chat_Entered'
'VOID_VALUE' TKVList Length 30
'TimeProfile' 'WFM_Interval'
'TENANT_ID' 'Resources'
'NOTIFICATION_MODE' 'ResetBasedNotification' (3)
'INSENS_PERCENTAGE' 0
'REQ_ID' 574
'USER_REQ_ID' 2
08:38:44.423 Std 10040 Statistics specification error (client='dxb_wfm_da_b', request_id=574, user_request_id=2): 'Supplied Stat Type name not known on server side'
2016-10-23 08:38:44> Client: Sending message to dxb_wfm_da_b(908)
2016-10-23 08:38:44> Client: Message 'Error'
'STRING_VALUE' 'Supplied Stat Type name not known on server side.'
'LONG_VALUE' 19
'TM_LENGTH' 0
'TM_SERVER' 1477197524
'USER_REQ_ID' 2
'REQ_ID' 574
We verified Stat Server Jaav setting and its configured correctly. However, Stat server also have below stat in configuration under CME.
[WFM_Chat_Entered]
AggregationType=Total
Category=JavaCategory
Description=The total number of interactions
JavaSubCategory=eServiceInteractionStat.jar:OMQ Total Entered
MediaType=chat
Objects=StagingArea
Anybody have an idea ?
