Author Topic: What is "port" in Genesys  (Read 1175 times)

Offline 8isim

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What is "port" in Genesys
« on: November 27, 2016, 12:51:43 AM »
Hello all!
We are currently thinking about using the parameter "agent-reassignment-if-waiting-ports" for agents reassignment between call campaigns and in order to optimize the number of agents per campaign. In the description of the parameter we found the following "When set to true, OCS calculates the "effective pool" of agents, which is a number of agents that can effectively work with the given number of available ports."
Question: What is a port in  this context? Is it max number of simultaneous dials? Or what else it restricts and influences?

Offline cavagnaro

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Re: What is "port" in Genesys
« Reply #1 on: November 27, 2016, 02:00:49 AM »
Depends, you shall put that in context of VoIP with Genesys CPD, or Media Server or if your dialing is made via a legacy PBX like Avaya or Alcatel for example which have their own voice detection methods.
So, if you use CPD or Media Server there is a limit, determined by configuration or by DNs created.
If using Alcatel or Avaya would be dialing ports available for the campaign configured on the Campaign object itself.

Again, your need to put that in your context considering your Genesys architecture and integration.


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Offline 8isim

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Re: What is "port" in Genesys
« Reply #2 on: December 14, 2016, 11:50:41 PM »
Thank you!
Decided not to use agents reassignment. It seems it work only if one campaign is in Predictive/Progressive mode and the rest are in Preview mode which is not acceptable for us.