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Author Topic: Genesys call flow  (Read 2939 times)

sunilkumar m

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Genesys call flow
« on: February 16, 2009, 12:59:08 PM »
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HI ,

  This is Sunil, new to forum.

    Can any one help me  regarding "HOW CALL FLOW WILL HAPPEN IN GENESYS DIALER".



Thanks In Advance ,

Offline mark

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Re: Genesys call flow
« Reply #1 on: February 16, 2009, 01:27:55 PM »
Hi Sunil,

Do you mean the whole call flow, from dialler record to agent receiving call, or, what the IRD strategy would look like for an outbound call?

Marked as best answer by on Today at 07:07:42 AM

sunil kumar M

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Re: Genesys call flow
« Reply #2 on: February 16, 2009, 01:34:55 PM »
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  • Yeh , I would like to know whole call flow, from dialler record to agent receiving call.