" /> Reporting / CallConcentrator - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Reporting / CallConcentrator  (Read 3836 times)

Eva

  • Guest
Reporting / CallConcentrator
« on: January 01, 1970, 12:00:00 AM »
Advertisement
Hello!

I´m very new to Genesys, and I hope that anybody of you is able to help me!

I´m trying to install the CallConcentrator. It is running allready but he is not wirting any data in the AREC table.

Does anybody know a good resource with respect to CallConcentrator installation issues?

Is there anybody out there focussing on Genesys reporting configuration?

Your assistance is very much appreciated.
Regards
EVA
Logged

Victor

  • Guest
Reporting / CallConcentrator
« Reply #1 on: January 01, 1970, 12:00:00 AM »
Good morning, Eva!

What does AgentRecordUserTypes say in CCON configuration?
A value must be supplied for it.
From Genesys docs:
Valid Values: Must contain two elements separated by commas: a custom code greater than 199 and a custom
field name.
Dependencies: AgentUserFields

By default, you would have: 202,lunch,205,break
Do you have that?

If that does not work export the properties of CCON and posted here... I will take a look at it.

Vic
Logged
Marked as best answer by on May 03, 2025, 01:00:02 AM

Eva

  • Guest
Reporting / CallConcentrator
« Reply #2 on: January 01, 1970, 12:00:00 AM »
  • Undo Best Answer
    • Hello,

    yes this in my problem! ;o)

    I don´t know which values I have to write in the AgentRecordUserTypes and in the AgentUserFields.

    I still have the default value.

    Regards
    Eva

    Logged

    Stefan C

    • Guest
    Reporting / CallConcentrator
    « Reply #3 on: January 01, 1970, 12:00:00 AM »
    Hi Eva,

    dit you check if the option AREC is set to ON in the ccon configuration ?

    Stefan
    Logged
    Pages: [1]   Go Up
    « previous next »