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Lucy

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chat
« on: July 10, 2009, 04:11:04 PM »
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I am getting the below error when initiating a chat from the web api server

Failed in request to Interaction Server

Can any one tell me wht cud be the reason?

Framewrok : 7.6

thanks in advance
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Alex R

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Re: chat
« Reply #1 on: July 10, 2009, 05:21:52 PM »
Do you have a connection to interaction server in the connections tab of chat server? Chat server has a mandatory connection to interaction server.
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Lucy

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Re: chat
« Reply #2 on: July 10, 2009, 06:44:01 PM »
Yes i have it but still it is not working....
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Offline cavagnaro

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Re: chat
« Reply #3 on: July 10, 2009, 07:26:38 PM »
Check logs, what do they tell you?
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Marked as best answer by on May 02, 2025, 01:51:30 AM

Offline Shiphyer

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Re: chat
« Reply #4 on: July 13, 2009, 08:02:10 PM »
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    • Are your environment multi-host??
    If yes, webapi host/port can access interactionserver host/port?
    telnet it :D

    logs would help us...
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    Offline René

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    Re: chat
    « Reply #5 on: July 15, 2009, 11:55:06 AM »
    Lucy,

    Could you post here logs of WebAPI and Chat servers?

    R.
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