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Author Topic: CCPulse based on agent capacity rule  (Read 2667 times)

San

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CCPulse based on agent capacity rule
« on: August 19, 2009, 08:41:55 AM »
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Hi,
Can ccpulse be built based on Agent capacity rule???

san

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Re: CCPulse based on agent capacity rule
« Reply #1 on: August 20, 2009, 05:58:09 AM »
Someone pls clarify me...

Marked as best answer by on Today at 08:48:32 PM

Offline René

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Re: CCPulse based on agent capacity rule
« Reply #2 on: August 20, 2009, 07:11:48 AM »
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  • Hi,

    I'm not sure I do understand your question. Could you please describe what you want to achieve?

    Release 7.5.1 of CCPulse+ introduced some new features related to agent capacities - display current agent capacity etc. Please check latest "Reporting 7.5 CCPulse+ Administrator's Guide" for more details.

    R.