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phil

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Trouble on Outbound Dialing
« on: April 23, 2010, 09:45:45 AM »
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Hi Ya,

i've set up da TestCampaign with skill-based routing, but calls are not made. I guess, there's something fishy with the Calling List but i have no clue what it might be. Here's a log snippet:

11:07:50.364 CM_DBCallList(229-159-197): ExecuteSP:0

11:07:50.364 CM_DBCallList(229-159-197): DBServer 'DBServer_Outbound for CallingList_TestCampaign (484)' SQL: sp229159197214 p_CampID = '159', p_GroupID = '197', p_ListID = '229', p_RecType = 2, p_NumRec = 6, p_CTime = '32870', p_TTime = '1272013790', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=58555]

11:07:50.364 CM_DBCallList(229-159-197): DBServer 'DBServer_Outbound for CallingList_TestCampaign (484)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=58554]

11:07:50.364 CM_DBCallList(229-159-197): DBServer 'DBServer_Outbound for CallingList_TestCampaign (484)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=58555]

11:07:50.364 CM_DBCallList(229-159-197): SP return value (ReadyCount):20

CallingList[229`CallingList_TestCampaign].campaign_name_field = <default>, not configured

11:07:50.364 CM_DBCallList(229-159-197): ExecuteRequest:0

11:07:50.364 CM_DBCallList(229-159-197): DBServer 'DBServer_Outbound for CallingList_TestCampaign (484)' SQL: select T.* from ReadyRecord R, TESTCAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=159 and R.group_dbid=197 and R.list_dbid=229  order by T.chain_id,T.chain_n [ReqID=58556]

11:07:50.364 CM_DBCallList(229-159-197): DBServer 'DBServer_Outbound for CallingList_TestCampaign (484)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=58555]

11:07:50.379 CM_DBCallList(229-159-197): DBServer 'DBServer_Outbound for CallingList_TestCampaign (484)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=58556]

11:07:50.379 CM_DBCallList(229-159-197): SelectEnd:0  SelectedRecords:0 RequestID:58556 ReadyRecords:20 SelectTime:0

11:07:50.379 CM_DBCallList(229-159-197): DBServer 'DBServer_Outbound for CallingList_TestCampaign (484)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 159 AND group_dbid = 197 AND list_dbid = 229 [ReqID=58557]

11:07:50.379 CM_DBCallList(229-159-197): DBServer 'DBServer_Outbound for CallingList_TestCampaign (484)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=58557]

What am i overlooking? Any hints or ideas?

Cheers

Phil
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Offline Fra

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Re: Trouble on Outbound Dialing
« Reply #1 on: April 23, 2010, 10:42:01 AM »
Not enough log info to understand the issue. Can you please upload the whole OCS log file please.

Fra
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phil

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Re: Trouble on Outbound Dialing
« Reply #2 on: April 23, 2010, 11:07:06 AM »
Damn, cannot attach anything. Cannot post the log either cause its too long. Error Msg is: The message body was left empty.
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phil

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Re: Trouble on Outbound Dialing
« Reply #3 on: April 23, 2010, 11:14:09 AM »
hi fra,

tried to send it via email, but it hasnt felt like it ws really delivered... have received it?

cheers

phil
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Offline Fra

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Re: Trouble on Outbound Dialing
« Reply #4 on: April 23, 2010, 10:56:22 PM »
Not at all...
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phil

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Re: Trouble on Outbound Dialing
« Reply #5 on: April 26, 2010, 09:31:11 AM »
Hi Fra,

ok, i thought so.

Let's try it the other way around. I'm gonna substantiate the issue:

The problem seems to be in the Calling List. The following query gives a DBM_EMPTY back, and therefore the camapign status is WAITING_FOR_RECORDS

[tt]12:54:28.872 CM_DBCallList(229-159-197): DBServer 'DBServer_Outbound for CallingList_TestCampaign (484)' SQL: select T.* from ReadyRecord R, TESTCAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=159 and R.group_dbid=197 and R.list_dbid=229  order by T.chain_id,T.chain_n [ReqID=59109]

12:54:28.872 CM_DBCallList(229-159-197): DBServer 'DBServer_Outbound for CallingList_TestCampaign (484)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=59109][/tt]

....

[tt]12:54:36.872 CampaignGroup(157) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 19;
GroupDBID: 197; GroupName: VAG_Test_Campaign;
CampaignDBID: 159; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Running Predictive WAITING_RECORDS[/tt]

I can very well see the reason being in the calling list, but the OCM import was devoid of exceptions. One Filter is applied, but there are still enough records ti fill up the coefficient buffer. I even exported a calling list from a properly campaign and imported it in the new one. no change.

A further question occurs: There is a campaign called Inbound. Of course, there's no such outbound campaign set up. I would have assumed, that this is a default campaign, which any agent is dedicated to untill an actual Campaign is loaded, right?

[tt]2010-04-23T12:54:17.919 Trc 50071 Send UserEvent
request to 65200(--) message RequestDistributeUserEvent
AttributeUserData [197] 00 06 00 00..
'GSW_CAMPAIGN_DESCRIPTION' ''
'GSW_CAMPAIGN_GROUP_DESCRIPTION' ''
'GSW_CAMPAIGN_GROUP_NAME' 'Inbound'
'GSW_CAMPAIGN_NAME' 'Inbound'
'GSW_APPLICATION_ID' 214
'GSW_USER_EVENT' 'CampaignGroupAssigned'
AttributeCommunicationDN '20753'
..sent to test0.domain.de:3000(fd=260)[/tt]

Thnaks so far for your effort!!

Cheers

Phil
« Last Edit: April 26, 2010, 02:53:48 PM by phil »
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Offline Fra

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Re: Trouble on Outbound Dialing
« Reply #6 on: April 26, 2010, 04:27:23 PM »
Are you sure there are Ready Records? Try to filter the list in OCM selecting available records for the time the campaign runs with Record status = 2. Also, check in CCPulse the status of the VAG you run the campaign against.

About the second question - the "inbound campaign" - yes, you are right, that is a default unexesting campaign OCS adds agents to.

Fra
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phil

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Re: Trouble on Outbound Dialing
« Reply #7 on: April 27, 2010, 09:13:51 AM »
Hi  Fra,

CCPulse shows that Agent Group properly. Seems to be fine.

The record status is always 'Ready', even when the campaign runs.

Apart from that, all records were marked status "Updated" and call result 'Dial Error' before i reset the calling list to default. They seem not to be updated right in time. At least, i could not  see the records being update while campaign was running yesterday. Neither after unloading campaign.

I think i really should provide the log to bring some calrity to the situation.

So long.

Phil
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phil

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Re: Trouble on Outbound Dialing
« Reply #8 on: April 27, 2010, 11:52:29 AM »
[b]Initial Situation: Agent logged in on Desktop Application, campaign already loaded
Here comes the log>>>[/b]


Thirdparty, processing GSW_CM_ReqStartDialing ...
2010-04-27T11:30:20.199 Trc 52001 Campaign Group TestCampaign@VAG_Test_Campaign has been started
CM_DBCampaign:161 Status: CMS_STARTED ... Start GroupDBID:199 Records:0 Chains:0 OnTimer:0 AtWork:0
CM_DBCampaign:161 SetNewDialingPriority General:3,2 CampaignRescheduled:2,1 CampaignCallBack:1,1  GroupDBID:199 Records:0 Chains:0 OnTimer:0 AtWork:0
11:30:20.199 CM_DBCallList(230-161-199): WeightInfo: RecordType:  2, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:30:20.199 CM_DBCallList(230-161-199): ExecuteSP:2
11:30:20.199 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 3, p_NumRec = 6, p_CTime = '34220', p_TTime = '1272360740', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2807]
AgentManager::sessionStarted: SessionDBID[160], StServDBID[358].
AgentManager::reassignAgentsByTenant: Tenant [101].
CampaignGroup[160`TestCampaign@VAG_Test_Campaign].agent-assignment = false<default>, not configured
CampaignGroup[160`TestCampaign@VAG_Test_Campaign].agent-assignment = false<default>, not configured

11:30:20.199 TOTAL SCHEDULED AGENTS/PLACES ASSIGNMENT:
There are 0 Agents/Places assigned to Session 'Inbound'[0] OCS_Session_Loaded | OCS_Stat_Opened:
There are 1 Agents/Places assigned to Session 'TestCampaign@VAG_Test_Campaign'[160] OCS_Session_Loaded | OCS_Stat_Opened:
93967[230]
*AgentManager::printAgentAssignmentForSession: Session[158] was not found.
There are 0 Agents/Places assigned to Session 'Unknown'[158] OCS_Session_Unloaded | OCS_Stat_Closing:

11:30:20.199 PAEventInfo (SessionState):
OwnerSessionDBID: 160; OriginSessionDBID: 160;
SessionState: ReqStartDialing;
DialMode: 2; OptimMethod: 1; OptimGoal: 80; Interval:  1.0;
11:30:20.199 PA Session Info:
OwnerDBID: 160; Campaign DBID: 161; Group DBID: 199; Name: TestCampaign@VAG_Test_Campaign;
Mode: Progressive; Status: Running; WorkTime: 0;
Optimization: Busy Factor; Goal: 80; ProgressiveFlag: 1;
CPD Ports: 10; Free Ports: 10;
Calls predicted: 0; Engage calls predicted: 0; Algorithm:  Classical
Expected: Busy Factor= 1.000; Abandon Rate= 0.000; Wait Time= 0.000;
Real:                  0.000;              0.000;            0.000;
Current for  20 min:  0.000;              0.000;            0.000; (unreliable)
Agents/Places - Total: 0; Ready: 0; Engaged: 0; BusyOut: 0; BusyInB: 0;
BusyPaper: 0; BusyUnk: 0; BusyRingOrDial: 0; NotAvail: 0;
CheckedOut: 0;
Calls Engaging - Dialed: 0;
Calls Outbound - Dialed: 0; Queued: 0; Established: 0;
Calls Inbound  - Queued: 0; Established: 0;
Hit Ratio: 1.000;
Durations - Out:  0.00; In:  0.00; Total:  0.00; Dial:  0.00; NoContact:  0.00; Enagage:  5.00;
Traffic  - Out: 0.000; In: 0.000;
Outbound Calls - TotalDialed: 0; Established: 0; Completed: 0;
NoContact: 0; Abandoned: 0; Cleaned: 0; Removed: 0;
Inbound Calls  - TotalQueued: 0; Established: 0; Completed: 0;
Abandoned: 0; Cleaned: 0; Removed: 0;
2010-04-27T11:30:20.199 Trc 50071 Send UserEvent
request to 65200(TServer_Avaya/TServer_Avaya_HA) message RequestDistributeUserEvent
AttributeUserData [179] 00 07 01 00..
'GSW_STAT_EVENT' 3
'GSW_CAMPAIGN_DBID' 161
'GSW_GROUP_DBID' 199
'GSW_CAMPAIGN_COMPLETE' 10
'GSW_DIAL_MODE' 2
'GSW_APPLICATION_ID' 214
'GSW_SCHED_REC_NUM' 0
AttributeCommunicationDN 'COMDN_Avaya'
..sent to test0.domain.de:3000(fd=260)
[GOMessageType] EventGOReportingData
Attr GOLibAttrProtocolID [int]: 72AB62E3
Attr GOLibAttrReportData [TKVList]
EvtCode EventOCSCampaignStarted
ProvID 214
SwID 101
GrpID 199
CmpID 161
CSGUID SLHV8KUDGL38154AKEOPLKLH2K00000B
AppID 0
Priors ("General"=("priority"=3,"n_records"=2),"CampaignRescheduled"=("priority"=2,"n_records"=1),"CampaignCallBack"=("priority"=1,"n_records"=1))
DialMd 2
Cause GOCauseCampGrNormal
Attr GOLibAttrEventNum [long]: 103
Attr GOLibAttrTimestamp [long]: 1272360620199
2010-04-27T11:30:20.199 Trc 04542 Message EventGOReportingData sent to 312 ( 'ICON_Outbound_1')

11:30:20.199 sending message to client: OCManager(default:436)
GSW_CM_MessageType              21 [GSW_CM_EvDialingStarted]
GSW_CM_AttrReferenceID          86
GSW_CM_AttrCampaignID          161
GSW_CM_AttrGroupID              199
GSW_CM_AttrGroupCampStatus      5 [GSW_CM_GCS_Running]
GSW_CM_AttrDialMode            2 [Progressive]
GSW_CM_AttrOptimizeBy          1 [BusyFactor]
GSW_CM_AttrOptimizeGoal        80
GSW_CM_AttrOriginAppID          214
GSW_CM_AttrProperties         
'dialing_priority'(list) 'General'(list) 'priority' 3
                                        'n_records' 2
                        'CampaignRescheduled'(list) 'priority' 2
                                                    'n_records' 1
                        'CampaignCallBack'(list) 'priority' 1
                                                  'n_records' 1
'camp_group_data'(list) 'CSGUID' bin: E5 63 F4 53.. (len=20)


11:30:20.199 Session Status Event
GSW_CM_MessageType              24 [GSW_CM_EvCampaignStatus]
GSW_CM_AttrReferenceID          0
GSW_CM_AttrCampaignID          161
GSW_CM_AttrGroupID              199
GSW_CM_AttrGroupCampStatus      5 [GSW_CM_GCS_Running]
GSW_CM_AttrDialMode            2 [Progressive]
GSW_CM_AttrOptimizeBy          1 [BusyFactor]
GSW_CM_AttrOptimizeGoal        80
GSW_CM_AttrOriginAppID          214
GSW_CM_AttrProperties         
'dialing_priority'(list) 'General'(list) 'priority' 3
                                        'n_records' 2
                        'CampaignRescheduled'(list) 'priority' 2
                                                    'n_records' 1
                        'CampaignCallBack'(list) 'priority' 1
                                                  'n_records' 1
'camp_group_data'(list) 'CSGUID' bin: E5 63 F4 53.. (len=20)

sent to:OutboundContactServer_HA(default:460)
sent to:OCManager(default:436)
2010-04-27T11:30:20.199 Trc 50071 Send UserEvent
request to 65200(TServer_Avaya/TServer_Avaya_HA) message RequestDistributeUserEvent
AttributeUserData [612] 00 0C 01 00..
'GSW_CM_MessageType' 24
'GSW_CM_AttrCampaignID' 161
'GSW_CM_AttrGroupID' 199
'GSW_CM_AttrDialMode' 2
'GSW_CM_AttrOptimizeBy' 1
'GSW_CM_AttrOptimizeGoal' 80
'GSW_CM_AttrGroupCampStatus' 5
'GSW_CM_AttrProperties'(list) 'dialing_priority'(list) 'General'(list) 'priority' 3
                                                                      'n_records' 2
                                                      'CampaignRescheduled'(list) 'priority' 2
                                                                                  'n_records' 1
                                                      'CampaignCallBack'(list) 'priority' 1
                                                                                'n_records' 1
                              'camp_group_data'(list) 'CSGUID' bin: E5 63 F4 53.. (len=20)
'GSW_SWITCH_DBID' 101
'GSW_CM_AttrOriginAppID' 214
'GSW_CM_AttrReferenceID' 0
'GSW_CM_AttrTargetAppID' 0
AttributeCommunicationDN 'COMDN_Avaya'
..sent to test0.domain.de:3000(fd=260)
received from 65200(TServer_Avaya)test0.domain.de:3000(fd=260) message EventACK
AttributeUserEvent RequestDistributeUserEvent
AttributeThisDN 'COMDN_Avaya'
AttributeTimeinSecs 1272360620 (11:30:20)
AttributeTimeinuSecs 199000
AttributeEventSequenceNumber 000000000002b0dc
2010-04-27T11:30:20.199 Trc 50002 TEvent: EventACK
11:30:20.199 OCSEvent[898]::EventACK
TServer[108`TServer_Avaya]
DN[2522`COMDN_Avaya]CommunicationDN
{
}
received from 65200(TServer_Avaya)test0.domain.de:3000(fd=260) message EventACK
AttributeUserEvent RequestDistributeUserEvent
AttributeThisDN 'COMDN_Avaya'
AttributeTimeinSecs 1272360620 (11:30:20)
AttributeTimeinuSecs 199000
AttributeEventSequenceNumber 000000000002b0de
2010-04-27T11:30:20.199 Trc 50002 TEvent: EventACK
11:30:20.199 OCSEvent[899]::EventACK
TServer[108`TServer_Avaya]
DN[2522`COMDN_Avaya]CommunicationDN
{
}
11:30:20.199 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2807]
11:30:20.199 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:30:20.199 CM_DBCallList(230-161-199): ExecuteRequest:2
11:30:20.199 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2808]
11:30:20.199 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2807]
11:30:20.199 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2808]
11:30:20.199 CM_DBCallList(230-161-199): SelectEnd:2  SelectedRecords:0 RequestID:2808 ReadyRecords:10 SelectTime:0
11:30:20.199 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2809]
11:30:20.199 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  0, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:30:20.199 CM_DBCallList(230-161-199): ExecuteSP:0
11:30:20.199 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34220', p_TTime = '1272360740', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2810]
11:30:20.199 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2809]
11:30:20.199 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2810]
11:30:20.199 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:30:20.199 CM_DBCallList(230-161-199): ExecuteRequest:0
11:30:20.199 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2811]
11:30:20.199 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2810]
11:30:20.215 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2811]
11:30:20.215 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2811 ReadyRecords:10 SelectTime:0
11:30:20.215 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2812]
11:30:20.215 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2812]
11:30:20.231 AgentTimer[]::Processing new assigments {
Agent[230`20753]::StatDispatch RequestSessionAssign {
AgentSession[0`Inbound]Active, assigned::RequestSessionCheckout {
Agent[230`20753]::RequestSessionCheckout {
Agent[230`20753]::Pending assignment 0 sec
}
}
}
}
Agent[230`20753]::Session checkout timer
Agent[230`20753]::StatDispatch EventSessionCheckedout {
AgentSession[0`Inbound]Active, assigned::EventSessionCheckedout {
Agent[230`20753]::EventSessionCheckedout {
AgentSession[160`TestCampaign@VAG_Test_Campaign]Active, associated::RequestSessionCheckin {
Agent[230`20753]::RequestDistributeUserEvent {
2010-04-27T11:30:20.246 Trc 50071 Send UserEvent
request to 65200(TServer_Avaya/TServer_Avaya_HA) message RequestDistributeUserEvent
AttributeUserData [252] 00 07 00 00..
'GSW_CAMPAIGN_DESCRIPTION' ''
'GSW_CAMPAIGN_GROUP_DESCRIPTION' ''
'GSW_CAMPAIGN_GROUP_NAME' 'TestCampaign@VAG_Test_Campaign'
'GSW_CAMPAIGN_MODE' 'Progressive'
'GSW_CAMPAIGN_NAME' 'TestCampaign'
'GSW_APPLICATION_ID' 214
'GSW_USER_EVENT' 'CampaignStarted'
AttributeCommunicationDN '20753'
..sent to test0.domain.de:3000(fd=260)
}
11:30:20.246 PAEventInfo (ContactInfo):
OwnerSessionDBID: 160; OriginSessionDBID: 160;
CallType:  PA_CallUnknown; StatType: PA_StatAgentCheckIn;
RecHandle: 0; CallID: 0;
PlaceDBID: 230; CallResult: 0;
ContactItem created. ItemType: 3; RefID: 230; OwnerDBID: 160;
11:30:20.246 PA Agent Info:
OwnerDBID: 160; OriginDBID: 160; RecHandle: 0; CallID: 0; PlaceDBID: 230; AgentDBID: 259; Agent/Place: 93967
CurrentStatType: AgentCheckIn; CallType: Unknown; NotAvailableFlag: 0;
StatType Durations:
      AgentCheckIn   0.00
11:30:20.246 PAEventInfo (ContactInfo):
OwnerSessionDBID: 160; OriginSessionDBID: 160;
CallType:  PA_CallUnknown; StatType: PA_StatAgentReady;
RecHandle: 0; CallID: 0;
PlaceDBID: 230; CallResult: 0;
11:30:20.246 PA Agent Info:
OwnerDBID: 160; OriginDBID: 160; RecHandle: 0; CallID: 0; PlaceDBID: 230; AgentDBID: 259; Agent/Place: 93967
CurrentStatType: AgentReady; CallType: Unknown; NotAvailableFlag: 0;
StatType Durations:
      AgentReady   0.00
      AgentCheckIn   0.00
Agent[230`20753]::RequestDistributeUserEvent {
2010-04-27T11:30:20.246 Trc 50071 Send UserEvent
request to 65200(TServer_Avaya/TServer_Avaya_HA) message RequestDistributeUserEvent
AttributeUserData [258] 00 07 00 00..
'GSW_CAMPAIGN_MODE' 'Progressive'
'GSW_CAMPAIGN_DESCRIPTION' ''
'GSW_CAMPAIGN_GROUP_DESCRIPTION' ''
'GSW_CAMPAIGN_GROUP_NAME' 'TestCampaign@VAG_Test_Campaign'
'GSW_CAMPAIGN_NAME' 'TestCampaign'
'GSW_APPLICATION_ID' 214
'GSW_USER_EVENT' 'CampaignGroupAssigned'
AttributeCommunicationDN '20753'
..sent to test0.domain.de:3000(fd=260)
}
Agent[230`20753]::EventSessionCheckedin {
}
}
}
}
}
received from 65200(TServer_Avaya)test0.domain.de:3000(fd=260) message EventACK
AttributeUserEvent RequestDistributeUserEvent
AttributeThisDN '20753'
AttributeTimeinSecs 1272360620 (11:30:20)
AttributeTimeinuSecs 246000
AttributeEventSequenceNumber 000000000002b0e0
2010-04-27T11:30:20.246 Trc 50002 TEvent: EventACK
11:30:20.246 OCSEvent[902]::EventACK
TServer[108`TServer_Avaya]
DN[2797`20753]Extension
Agent[230`20753]
{
}
received from 65200(TServer_Avaya)test0.domain.de:3000(fd=260) message EventACK
AttributeUserEvent RequestDistributeUserEvent
AttributeThisDN '20753'
AttributeTimeinSecs 1272360620 (11:30:20)
AttributeTimeinuSecs 246000
AttributeEventSequenceNumber 000000000002b0e2
2010-04-27T11:30:20.246 Trc 50002 TEvent: EventACK
11:30:20.246 OCSEvent[903]::EventACK
TServer[108`TServer_Avaya]
DN[2797`20753]Extension
Agent[230`20753]
{
}
11:30:21.106 PA Session Info:
OwnerDBID: 160; Campaign DBID: 161; Group DBID: 199; Name: TestCampaign@VAG_Test_Campaign;
Mode: Progressive; Status: Running; WorkTime: 0;
Optimization: Busy Factor; Goal: 80; ProgressiveFlag: 1;
CPD Ports: 10; Free Ports: 10;
Unable to initiate outbound dialing;
Calls predicted: 0; Engage calls predicted: 0; Algorithm:  Classical
Expected: Busy Factor= 1.000; Abandon Rate= 0.000; Wait Time= 0.000;
Real:                  0.000;              0.000;            0.000;
Current for  20 min:  0.000;              0.000;            0.000; (unreliable)
Agents/Places - Total: 1; Ready: 1; Engaged: 0; BusyOut: 0; BusyInB: 0;
BusyPaper: 0; BusyUnk: 0; BusyRingOrDial: 0; NotAvail: 0;
CheckedOut: 0;
Calls Engaging - Dialed: 0;
Calls Outbound - Dialed: 0; Queued: 0; Established: 0;
Calls Inbound  - Queued: 0; Established: 0;
Hit Ratio: 1.000;
Durations - Out:  0.00; In:  0.00; Total:  0.00; Dial:  0.00; NoContact:  0.00; Enagage:  0.00;
Traffic  - Out: 0.000; In: 0.000;
Outbound Calls - TotalDialed: 0; Established: 0; Completed: 0;
NoContact: 0; Abandoned: 0; Cleaned: 0; Removed: 0;
Inbound Calls  - TotalQueued: 0; Established: 0; Completed: 0;
Abandoned: 0; Cleaned: 0; Removed: 0;
Logged

phil

  • Guest
Re: Trouble on Outbound Dialing
« Reply #9 on: April 27, 2010, 11:53:46 AM »
11:30:21.106 Session Status Event
GSW_CM_MessageType              34 [GSW_CM_EvPrimaryCallProgress]
GSW_CM_AttrCampaignID          161
GSW_CM_AttrGroupID              199
GSW_CM_AttrProperties         
'PA_CALL_DURATION' '  0.00'
'PA_MIN_DIAL_DURATION' '  0.00'
'PA_HIT_RATIO' '  1.00'
'PA_INB_RATE' '  0.00'
'PA_OUT_DIALED' '0'
'PA_OUT_QUEUED' '0'
'PA_PRED_FLAG' '0'
'PA_PRED_START' '0'
'PA_OUT_ESTABLISHED' '0'
'PA_OUT_ABANDONED' '0'
'PA_ENGAGE_DURATION' '  0.00'

sent to:OutboundContactServer_HA(default:460)
2010-04-27T11:30:21.106 Trc 50071 Send UserEvent
request to 65200(TServer_Avaya/TServer_Avaya_HA) message RequestDistributeUserEvent
AttributeUserData [179] 00 07 01 00..
'GSW_STAT_EVENT' 10
'GSW_CAMPAIGN_DBID' 161
'GSW_GROUP_DBID' 199
'GSW_CAMPAIGN_COMPLETE' 10
'GSW_DIAL_MODE' 2
'GSW_APPLICATION_ID' 214
'GSW_SCHED_REC_NUM' 0
AttributeCommunicationDN 'COMDN_Avaya'
..sent to test0.domain.de:3000(fd=260)
received from 65200(TServer_Avaya)test0.domain.de:3000(fd=260) message EventACK
AttributeUserEvent RequestDistributeUserEvent
AttributeThisDN 'COMDN_Avaya'
AttributeTimeinSecs 1272360621 (11:30:21)
AttributeTimeinuSecs 106000
AttributeEventSequenceNumber 000000000002b0e4
2010-04-27T11:30:21.106 Trc 50002 TEvent: EventACK
11:30:21.106 OCSEvent[906]::EventACK
TServer[108`TServer_Avaya]
DN[2522`COMDN_Avaya]CommunicationDN
{
}
-AP[7233]-<-312 @11:30:24.6680
-Ap[7233]->-312 @11:30:24.6680
11:30:25.121 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 960;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Running Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
11:30:30.121 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:30:30.121 CM_DBCallList(230-161-199): ExecuteSP:0
11:30:30.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34230', p_TTime = '1272360750', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2813]
11:30:30.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2813]
[b]11:30:30.121 CM_DBCallList(230-161-199): SP return value (ReadyCount):10[/b]
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:30:30.121 CM_DBCallList(230-161-199): ExecuteRequest:0
11:30:30.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2814]
11:30:30.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2813]
11:30:30.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2814]
11:30:30.121 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2814 ReadyRecords:10 SelectTime:0
11:30:30.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2815]
11:30:30.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2815]
-AP[3617]->-312 @11:30:34.1990
-Ap[3617]-<-312 @11:30:34.1990
-AP[7234]-<-312 @11:30:34.6680
-Ap[7234]->-312 @11:30:34.6680
11:30:40.121 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:30:40.121 CM_DBCallList(230-161-199): ExecuteSP:0
11:30:40.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34240', p_TTime = '1272360760', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2816]
11:30:40.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2816]
11:30:40.121 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:30:40.121 CM_DBCallList(230-161-199): ExecuteRequest:0
11:30:40.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2817]
11:30:40.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2816]
11:30:40.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2817]
11:30:40.121 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2817 ReadyRecords:10 SelectTime:0
11:30:40.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2818]
11:30:40.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2818]
-AP[7235]-<-312 @11:30:44.6830
-Ap[7235]->-312 @11:30:44.6830
11:30:45.121 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 980;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Running Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
11:30:50.136 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:30:50.136 CM_DBCallList(230-161-199): ExecuteSP:0
11:30:50.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34250', p_TTime = '1272360770', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2819]
11:30:50.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2819]
11:30:50.136 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:30:50.136 CM_DBCallList(230-161-199): ExecuteRequest:0
11:30:50.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2820]
11:30:50.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2819]
11:30:50.152 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2820]
11:30:50.152 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2820 ReadyRecords:10 SelectTime:0
11:30:50.152 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2821]
11:30:50.152 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2821]
-AP[3618]->-312 @11:30:54.2140
-Ap[3618]-<-312 @11:30:54.2140
-AP[7236]-<-312 @11:30:54.6830
-Ap[7236]->-312 @11:30:54.6830
11:31:00.136 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:31:00.136 CM_DBCallList(230-161-199): ExecuteSP:0
11:31:00.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34260', p_TTime = '1272360780', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2822]
11:31:00.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2822]
11:31:00.136 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:31:00.136 CM_DBCallList(230-161-199): ExecuteRequest:0
11:31:00.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2823]
11:31:00.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2822]
11:31:00.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2823]
11:31:00.136 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2823 ReadyRecords:10 SelectTime:0
11:31:00.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2824]
11:31:00.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2824]
-AP[7237]-<-312 @11:31:04.6830
-Ap[7237]->-312 @11:31:04.6830
11:31:05.136 CM_DBCallList(230-161-199): WeightInfo: RecordType:  1, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:31:05.136 CM_DBCallList(230-161-199): ExecuteSP:1
11:31:05.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 6, p_NumRec = 6, p_CTime = '34265', p_TTime = '1272360785', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2825]
11:31:05.136 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1000;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Running Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
11:31:05.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2825]
11:31:05.136 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:31:05.136 CM_DBCallList(230-161-199): ExecuteRequest:1
11:31:05.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2826]
11:31:05.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2825]
11:31:05.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2826]
11:31:05.136 CM_DBCallList(230-161-199): SelectEnd:1  SelectedRecords:0 RequestID:2826 ReadyRecords:10 SelectTime:0
11:31:05.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2827]
11:31:05.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2827]
11:31:10.136 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:31:10.136 CM_DBCallList(230-161-199): ExecuteSP:0
11:31:10.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34270', p_TTime = '1272360790', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2828]
11:31:10.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2828]
11:31:10.136 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:31:10.136 CM_DBCallList(230-161-199): ExecuteRequest:0
11:31:10.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2829]
11:31:10.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2828]
11:31:10.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2829]
11:31:10.136 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2829 ReadyRecords:10 SelectTime:0
11:31:10.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2830]
11:31:10.136 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2830]
-AP[3619]->-312 @11:31:14.2140
-Ap[3619]-<-312 @11:31:14.2140
-AP[7238]-<-312 @11:31:14.6980
-Ap[7238]->-312 @11:31:14.6980
11:31:20.151 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:31:20.151 CM_DBCallList(230-161-199): ExecuteSP:0
11:31:20.151 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34280', p_TTime = '1272360800', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2831]
11:31:20.151 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2831]
11:31:20.151 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:31:20.151 CM_DBCallList(230-161-199): ExecuteRequest:0
11:31:20.151 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2832]
11:31:20.151 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2831]
11:31:20.151 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2832]
11:31:20.151 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2832 ReadyRecords:10 SelectTime:0
11:31:20.151 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2833]
11:31:20.151 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2833]
-AP[7239]-<-312 @11:31:24.6980
-Ap[7239]->-312 @11:31:24.6980
11:31:25.151 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1020;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Running Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
11:31:30.151 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:31:30.151 CM_DBCallList(230-161-199): ExecuteSP:0
11:31:30.151 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34290', p_TTime = '1272360810', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2834]
11:31:30.151 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2834]
11:31:30.151 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:31:30.151 CM_DBCallList(230-161-199): ExecuteRequest:0
11:31:30.151 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2835]
11:31:30.151 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2834]
11:31:30.151 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2835]
11:31:30.151 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2835 ReadyRecords:10 SelectTime:0
11:31:30.151 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2836]
11:31:30.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2836]
-AP[3620]->-312 @11:31:34.2290
-Ap[3620]-<-312 @11:31:34.2290
-AP[7240]-<-312 @11:31:34.7130
-Ap[7240]->-312 @11:31:34.7130
11:31:40.166 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:31:40.166 CM_DBCallList(230-161-199): ExecuteSP:0
11:31:40.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34300', p_TTime = '1272360820', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2837]
11:31:40.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2837]
11:31:40.166 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:31:40.166 CM_DBCallList(230-161-199): ExecuteRequest:0
11:31:40.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2838]
11:31:40.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2837]
11:31:40.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2838]
11:31:40.166 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2838 ReadyRecords:10 SelectTime:0
11:31:40.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2839]
11:31:40.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2839]
-AP[7241]-<-312 @11:31:44.7130
-Ap[7241]->-312 @11:31:44.7130
11:31:45.166 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1040;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Running Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
11:31:50.166 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:31:50.166 CM_DBCallList(230-161-199): ExecuteSP:0
11:31:50.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34310', p_TTime = '1272360830', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2840]
11:31:50.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2840]
11:31:50.166 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:31:50.166 CM_DBCallList(230-161-199): ExecuteRequest:0
11:31:50.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2841]
11:31:50.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2840]
11:31:50.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2841]
11:31:50.166 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2841 ReadyRecords:10 SelectTime:0
11:31:50.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2842]
11:31:50.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2842]
-AP[3621]->-312 @11:31:54.2440
-Ap[3621]-<-312 @11:31:54.2440
-AP[7242]-<-312 @11:31:54.7130
-Ap[7242]->-312 @11:31:54.7130
11:32:00.166 CM_DBCallList(230-161-199): WeightInfo: RecordType:  2, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:32:00.166 CM_DBCallList(230-161-199): ExecuteSP:2
11:32:00.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 3, p_NumRec = 6, p_CTime = '34320', p_TTime = '1272360840', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2843]
11:32:00.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2843]
11:32:00.166 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:32:00.166 CM_DBCallList(230-161-199): ExecuteRequest:2
11:32:00.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2844]
11:32:00.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2843]
11:32:00.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2844]
11:32:00.166 CM_DBCallList(230-161-199): SelectEnd:2  SelectedRecords:0 RequestID:2844 ReadyRecords:10 SelectTime:0
11:32:00.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2845]
11:32:00.166 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:32:00.166 CM_DBCallList(230-161-199): ExecuteSP:0
11:32:00.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34320', p_TTime = '1272360840', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2846]
11:32:00.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2845]
11:32:00.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2846]
11:32:00.166 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:32:00.166 CM_DBCallList(230-161-199): ExecuteRequest:0
11:32:00.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2847]
11:32:00.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2846]
11:32:00.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2847]
11:32:00.166 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2847 ReadyRecords:10 SelectTime:0
11:32:00.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2848]
11:32:00.166 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2848]
-AP[7243]-<-312 @11:32:04.7280
-Ap[7243]->-312 @11:32:04.7280
11:32:05.181 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1060;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Running Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
11:32:10.181 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:32:10.181 CM_DBCallList(230-161-199): ExecuteSP:0
11:32:10.181 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34330', p_TTime = '1272360850', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2849]
11:32:10.181 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2849]
11:32:10.181 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:32:10.181 CM_DBCallList(230-161-199): ExecuteRequest:0
11:32:10.181 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2850]
11:32:10.181 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2849]
11:32:10.181 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2850]
11:32:10.181 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2850 ReadyRecords:10 SelectTime:0
11:32:10.181 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2851]
11:32:10.181 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2851]
-AP[3622]->-312 @11:32:14.2590
-Ap[3622]-<-312 @11:32:14.2590
-AP[7244]-<-312 @11:32:14.7280
-Ap[7244]->-312 @11:32:14.7280
11:32:20.181 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:32:20.181 CM_DBCallList(230-161-199): ExecuteSP:0
11:32:20.181 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34340', p_TTime = '1272360860', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2852]
11:32:20.181 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2852]
11:32:20.181 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:32:20.181 CM_DBCallList(230-161-199): ExecuteRequest:0
11:32:20.181 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2853]
11:32:20.181 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2852]
11:32:20.181 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2853]
11:32:20.181 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2853 ReadyRecords:10 SelectTime:0
11:32:20.181 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2854]
11:32:20.181 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2854]
-AP[7245]-<-312 @11:32:24.7430
-Ap[7245]->-312 @11:32:24.7430
11:32:25.196 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1080;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Running Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
11:32:30.196 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:32:30.196 CM_DBCallList(230-161-199): ExecuteSP:0
11:32:30.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34350', p_TTime = '1272360870', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2855]
11:32:30.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2855]
11:32:30.196 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:32:30.196 CM_DBCallList(230-161-199): ExecuteRequest:0
11:32:30.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2856]
11:32:30.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2855]
11:32:30.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2856]
11:32:30.196 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2856 ReadyRecords:10 SelectTime:0
11:32:30.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2857]
11:32:30.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2857]
-AP[3623]->-312 @11:32:34.2740
-Ap[3623]-<-312 @11:32:34.2740
-AP[7246]-<-312 @11:32:34.7430
-Ap[7246]->-312 @11:32:34.7430
11:32:40.196 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:32:40.196 CM_DBCallList(230-161-199): ExecuteSP:0
11:32:40.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34360', p_TTime = '1272360880', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2858]
11:32:40.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2858]
11:32:40.196 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:32:40.196 CM_DBCallList(230-161-199): ExecuteRequest:0
11:32:40.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2859]
11:32:40.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2858]
11:32:40.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2859]
11:32:40.196 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2859 ReadyRecords:10 SelectTime:0
11:32:40.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2860]
11:32:40.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2860]
-AP[7247]-<-312 @11:32:44.7580
-Ap[7247]->-312 @11:32:44.7580
11:32:45.196 CM_DBCallList(230-161-199): WeightInfo: RecordType:  1, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:32:45.196 CM_DBCallList(230-161-199): ExecuteSP:1
11:32:45.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 6, p_NumRec = 6, p_CTime = '34365', p_TTime = '1272360885', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2861]
11:32:45.196 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1100;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Running Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
11:32:45.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2861]
11:32:45.196 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:32:45.196 CM_DBCallList(230-161-199): ExecuteRequest:1
11:32:45.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2862]
11:32:45.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2861]
11:32:45.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2862]
11:32:45.196 CM_DBCallList(230-161-199): SelectEnd:1  SelectedRecords:0 RequestID:2862 ReadyRecords:10 SelectTime:0
11:32:45.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2863]
11:32:45.196 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2863]
11:32:50.211 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:32:50.211 CM_DBCallList(230-161-199): ExecuteSP:0
11:32:50.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34370', p_TTime = '1272360890', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2864]
11:32:50.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2864]
11:32:50.211 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:32:50.211 CM_DBCallList(230-161-199): ExecuteRequest:0
11:32:50.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2865]
11:32:50.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2864]
11:32:50.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2865]
11:32:50.211 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2865 ReadyRecords:10 SelectTime:0
11:32:50.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2866]
11:32:50.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2866]
-AP[3624]->-312 @11:32:54.2890
-Ap[3624]-<-312 @11:32:54.2890
-AP[7248]-<-312 @11:32:54.7580
-Ap[7248]->-312 @11:32:54.7580
11:33:00.211 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:33:00.211 CM_DBCallList(230-161-199): ExecuteSP:0
11:33:00.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34380', p_TTime = '1272360900', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2867]
11:33:00.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2867]
11:33:00.211 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:33:00.211 CM_DBCallList(230-161-199): ExecuteRequest:0
11:33:00.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2868]
11:33:00.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2867]
11:33:00.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2868]
11:33:00.211 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2868 ReadyRecords:10 SelectTime:0
11:33:00.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2869]
11:33:00.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2869]
-AP[7249]-<-312 @11:33:04.7580
-Ap[7249]->-312 @11:33:04.7580
11:33:05.211 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1120;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Running Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
11:33:10.211 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:33:10.211 CM_DBCallList(230-161-199): ExecuteSP:0
11:33:10.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34390', p_TTime = '1272360910', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2870]
11:33:10.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2870]
11:33:10.211 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:33:10.211 CM_DBCallList(230-161-199): ExecuteRequest:0
11:33:10.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2871]
11:33:10.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2870]
11:33:10.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2871]
11:33:10.211 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2871 ReadyRecords:10 SelectTime:0
11:33:10.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2872]
11:33:10.211 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2872]
-AP[3625]->-312 @11:33:14.2890
-Ap[3625]-<-312 @11:33:14.2890
« Last Edit: April 28, 2010, 08:36:32 AM by phil »
Logged

phil

  • Guest
Re: Trouble on Outbound Dialing
« Reply #10 on: April 27, 2010, 11:56:48 AM »
-AP[7250]-<-312 @11:33:14.7730
-Ap[7250]->-312 @11:33:14.7730
11:33:20.226 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:33:20.226 CM_DBCallList(230-161-199): ExecuteSP:0
11:33:20.226 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34400', p_TTime = '1272360920', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2873]
11:33:20.226 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2873]
11:33:20.226 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:33:20.226 CM_DBCallList(230-161-199): ExecuteRequest:0
11:33:20.226 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2874]
11:33:20.226 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2873]
11:33:20.226 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2874]
11:33:20.226 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2874 ReadyRecords:10 SelectTime:0
11:33:20.226 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2875]
11:33:20.226 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2875]
11:33:21.226 PA Session Info:
OwnerDBID: 160; Campaign DBID: 161; Group DBID: 199; Name: TestCampaign@VAG_Test_Campaign;
Mode: Progressive; Status: Running; WorkTime: 181;
Optimization: Busy Factor; Goal: 80; ProgressiveFlag: 1;
CPD Ports: 10; Free Ports: 10;
Unable to initiate outbound dialing;
Calls predicted: 0; Engage calls predicted: 0; Algorithm:  Classical
Expected: Busy Factor= 1.000; Abandon Rate= 0.000; Wait Time= 0.000;
Real:                  0.000;              0.000;            0.000;
Current for  20 min:  0.000;              0.000;            0.000; (unreliable)
Agents/Places - Total: 1; Ready: 1; Engaged: 0; BusyOut: 0; BusyInB: 0;
BusyPaper: 0; BusyUnk: 0; BusyRingOrDial: 0; NotAvail: 0;
CheckedOut: 0;
Calls Engaging - Dialed: 0;
Calls Outbound - Dialed: 0; Queued: 0; Established: 0;
Calls Inbound  - Queued: 0; Established: 0;
Hit Ratio: 1.000;
Durations - Out:  0.00; In:  0.00; Total:  0.00; Dial:  0.00; NoContact:  0.00; Enagage:  0.00;
Traffic  - Out: 0.000; In: 0.000;
Outbound Calls - TotalDialed: 0; Established: 0; Completed: 0;
NoContact: 0; Abandoned: 0; Cleaned: 0; Removed: 0;
Inbound Calls  - TotalQueued: 0; Established: 0; Completed: 0;
Abandoned: 0; Cleaned: 0; Removed: 0;
-AP[7251]-<-312 @11:33:24.7730
-Ap[7251]->-312 @11:33:24.7730
11:33:25.226 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1140;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Running Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
11:33:30.226 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:33:30.226 CM_DBCallList(230-161-199): ExecuteSP:0
11:33:30.226 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34410', p_TTime = '1272360930', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2876]
11:33:30.226 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2876]
11:33:30.226 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:33:30.226 CM_DBCallList(230-161-199): ExecuteRequest:0
11:33:30.226 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2877]
11:33:30.226 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2876]
11:33:30.226 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2877]
11:33:30.226 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2877 ReadyRecords:10 SelectTime:0
11:33:30.226 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2878]
11:33:30.226 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2878]
-AP[3626]->-312 @11:33:34.3040
-Ap[3626]-<-312 @11:33:34.3040
-AP[7252]-<-312 @11:33:34.7880
-Ap[7252]->-312 @11:33:34.7880
11:33:40.241 CM_DBCallList(230-161-199): WeightInfo: RecordType:  2, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:33:40.241 CM_DBCallList(230-161-199): ExecuteSP:2
11:33:40.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 3, p_NumRec = 6, p_CTime = '34420', p_TTime = '1272360940', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2879]
11:33:40.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2879]
11:33:40.241 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:33:40.241 CM_DBCallList(230-161-199): ExecuteRequest:2
11:33:40.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2880]
11:33:40.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2879]
11:33:40.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2880]
11:33:40.241 CM_DBCallList(230-161-199): SelectEnd:2  SelectedRecords:0 RequestID:2880 ReadyRecords:10 SelectTime:0
11:33:40.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2881]
11:33:40.241 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:33:40.241 CM_DBCallList(230-161-199): ExecuteSP:0
11:33:40.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34420', p_TTime = '1272360940', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2882]
11:33:40.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2881]
11:33:40.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2882]
11:33:40.241 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:33:40.241 CM_DBCallList(230-161-199): ExecuteRequest:0
11:33:40.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2883]
11:33:40.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2882]
11:33:40.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2883]
11:33:40.241 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2883 ReadyRecords:10 SelectTime:0
11:33:40.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2884]
11:33:40.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2884]
-AP[7253]-<-312 @11:33:44.7880
-Ap[7253]->-312 @11:33:44.7880
11:33:45.241 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1160;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Running Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
11:33:50.241 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:33:50.241 CM_DBCallList(230-161-199): ExecuteSP:0
11:33:50.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34430', p_TTime = '1272360950', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2885]
11:33:50.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2885]
11:33:50.241 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:33:50.241 CM_DBCallList(230-161-199): ExecuteRequest:0
11:33:50.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2886]
11:33:50.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2885]
11:33:50.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2886]
11:33:50.241 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2886 ReadyRecords:10 SelectTime:0
11:33:50.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2887]
11:33:50.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2887]
-AP[3627]->-312 @11:33:54.3190
-Ap[3627]-<-312 @11:33:54.3190
-AP[7254]-<-312 @11:33:54.7880
-Ap[7254]->-312 @11:33:54.7880
11:34:00.241 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:34:00.241 CM_DBCallList(230-161-199): ExecuteSP:0
11:34:00.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34440', p_TTime = '1272360960', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2888]
11:34:00.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2888]
11:34:00.241 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:34:00.241 CM_DBCallList(230-161-199): ExecuteRequest:0
11:34:00.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2889]
11:34:00.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2888]
11:34:00.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2889]
11:34:00.241 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2889 ReadyRecords:10 SelectTime:0
11:34:00.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2890]
11:34:00.241 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2890]
-AP[7255]-<-312 @11:34:04.8030
-Ap[7255]->-312 @11:34:04.8030
11:34:05.256 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1180;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Running Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
11:34:10.256 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:34:10.256 CM_DBCallList(230-161-199): ExecuteSP:0
11:34:10.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34450', p_TTime = '1272360970', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2891]
11:34:10.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2891]
11:34:10.256 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:34:10.256 CM_DBCallList(230-161-199): ExecuteRequest:0
11:34:10.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2892]
11:34:10.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2891]
11:34:10.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2892]
11:34:10.256 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2892 ReadyRecords:10 SelectTime:0
11:34:10.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2893]
11:34:10.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2893]
[GOMessageType] EventGOSnapshotData
Attr GOLibAttrProtocolID [int]: 72AB62E3
Attr GOLibAttrReportData [TKVList]
0 ("Type"=1,"Val"=10,"LstID"=230,"CSGUID"="SLHV8KUDGL38154AKEOPLKLH2K00000B")
1 ("Type"=3,"Val"=10,"LstID"=230,"CSGUID"="SLHV8KUDGL38154AKEOPLKLH2K00000B")
2 ("Type"=5,"Val"=10,"LstID"=230,"CSGUID"="SLHV8KUDGL38154AKEOPLKLH2K00000B")
3 ("Type"=7,"Val"=10,"LstID"=230,"CSGUID"="SLHV8KUDGL38154AKEOPLKLH2K00000B")
4 ("Type"=2,"Val"=10,"CSGUID"="SLHV8KUDGL38154AKEOPLKLH2K00000B")
5 ("Type"=4,"Val"=10,"CSGUID"="SLHV8KUDGL38154AKEOPLKLH2K00000B")
6 ("Type"=6,"Val"=10,"CSGUID"="SLHV8KUDGL38154AKEOPLKLH2K00000B")
7 ("Type"=8,"Val"=10,"CSGUID"="SLHV8KUDGL38154AKEOPLKLH2K00000B")
8 ("Type"=9,"Val"=0,"CSGUID"="SLHV8KUDGL38154AKEOPLKLH2K00000B")
9 ("Type"=10,"Val"=0,"CSGUID"="SLHV8KUDGL38154AKEOPLKLH2K00000B")
TotMet 10
SwID 101
ProvID 214
Attr GOLibAttrEventNum [long]: 104
Attr GOLibAttrTimestamp [long]: 1272360851037
2010-04-27T11:34:11.037 Trc 04542 Message EventGOSnapshotData sent to 312 ( 'ICON_Outbound_1')
-AP[3628]->-312 @11:34:14.3340
-Ap[3628]-<-312 @11:34:14.3340
-AP[7256]-<-312 @11:34:14.8030
-Ap[7256]->-312 @11:34:14.8030
11:34:20.256 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:34:20.256 CM_DBCallList(230-161-199): ExecuteSP:0
11:34:20.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34460', p_TTime = '1272360980', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2894]
11:34:20.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2894]
11:34:20.256 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:34:20.256 CM_DBCallList(230-161-199): ExecuteRequest:0
11:34:20.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2895]
11:34:20.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2894]
11:34:20.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2895]
11:34:20.256 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2895 ReadyRecords:10 SelectTime:0
11:34:20.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2896]
11:34:20.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2896]
-AP[7257]-<-312 @11:34:24.8180
-Ap[7257]->-312 @11:34:24.8180
11:34:25.256 CM_DBCallList(230-161-199): WeightInfo: RecordType:  1, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:34:25.256 CM_DBCallList(230-161-199): ExecuteSP:1
11:34:25.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 6, p_NumRec = 6, p_CTime = '34465', p_TTime = '1272360985', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2897]
11:34:25.256 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1200;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Running Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
11:34:25.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2897]
11:34:25.256 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:34:25.256 CM_DBCallList(230-161-199): ExecuteRequest:1
11:34:25.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2898]
11:34:25.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2897]
11:34:25.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2898]
11:34:25.256 CM_DBCallList(230-161-199): SelectEnd:1  SelectedRecords:0 RequestID:2898 ReadyRecords:10 SelectTime:0
11:34:25.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2899]
11:34:25.256 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2899]
11:34:30.271 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:34:30.271 CM_DBCallList(230-161-199): ExecuteSP:0
11:34:30.271 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34470', p_TTime = '1272360990', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2900]
11:34:30.271 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2900]
11:34:30.271 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:34:30.271 CM_DBCallList(230-161-199): ExecuteRequest:0
11:34:30.271 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2901]
11:34:30.271 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2900]
11:34:30.271 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2901]
11:34:30.271 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2901 ReadyRecords:10 SelectTime:0
11:34:30.271 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2902]
11:34:30.271 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2902]
-AP[3629]->-312 @11:34:34.3490
-Ap[3629]-<-312 @11:34:34.3490
-AP[7258]-<-312 @11:34:34.8180
-Ap[7258]->-312 @11:34:34.8180

11:34:37.161 received from: OCManager(default:436)
GSW_CM_MessageType              10 [GSW_CM_ReqStopDialing]
GSW_CM_AttrReferenceID          87
GSW_CM_AttrCampaignID          161
GSW_CM_AttrGroupID              199
Thirdparty, processing GSW_CM_ReqStopDialing ...
CM_DBCampaign:161 Status: CMS_ACTIVE ... Stop GroupDBID:199 Records:0 Chains:0 OnTimer:0 AtWork:0
Agent[230`20753]::StatDispatch EventSessionStatus {
AgentSession[160`TestCampaign@VAG_Test_Campaign]Running, assigned::EventSessionStatus {
Agent[230`20753]::RequestDistributeUserEvent {
2010-04-27T11:34:37.161 Trc 50071 Send UserEvent
request to 65200(TServer_Avaya/TServer_Avaya_HA) message RequestDistributeUserEvent
AttributeUserData [252] 00 07 00 00..
'GSW_CAMPAIGN_MODE' 'Progressive'
'GSW_CAMPAIGN_DESCRIPTION' ''
'GSW_CAMPAIGN_GROUP_DESCRIPTION' ''
'GSW_CAMPAIGN_GROUP_NAME' 'TestCampaign@VAG_Test_Campaign'
'GSW_CAMPAIGN_NAME' 'TestCampaign'
'GSW_APPLICATION_ID' 214
'GSW_USER_EVENT' 'CampaignStopped'
AttributeCommunicationDN '20753'
..sent to test0.domain.de:3000(fd=260)
}
}
}
AgentManager::sessionStopped: SessionDBID[160].
AgentManager::reassignAgentsByTenant: Tenant [101].
AgentManager::findSessionByAssignment: skip Session[160].
AgentManager::findSessionByUnderstaffing: skip Session[160].

11:34:37.161 TOTAL SCHEDULED AGENTS/PLACES ASSIGNMENT:
There are 1 Agents/Places assigned to Session 'Inbound'[0] OCS_Session_Loaded | OCS_Stat_Opened:
20753[230]
There are 0 Agents/Places assigned to Session 'TestCampaign@VAG_Test_Campaign'[160] OCS_Session_Loaded | OCS_Stat_Opened:
*AgentManager::printAgentAssignmentForSession: Session[158] was not found.
There are 0 Agents/Places assigned to Session 'Unknown'[158] OCS_Session_Unloaded | OCS_Stat_Closing:

11:34:37.161 PAEventInfo (SessionState):
OwnerSessionDBID: 160; OriginSessionDBID: 160;
SessionState: ReqStopDialing;
11:34:37.161 PA Session Info:
OwnerDBID: 160; Campaign DBID: 161; Group DBID: 199; Name: TestCampaign@VAG_Test_Campaign;
Mode: Progressive; Status: Active; WorkTime: 256;
Optimization: Busy Factor; Goal: 80; ProgressiveFlag: 1;
CPD Ports: 10; Free Ports: 10;
Calls predicted: 0; Engage calls predicted: 0; Algorithm:  Classical
Expected: Busy Factor= 1.000; Abandon Rate= 0.000; Wait Time= 0.000;
Real:                  0.000;              0.000;            0.000;
Current for  20 min:  0.000;              0.000;            0.000; (unreliable)
Agents/Places - Total: 1; Ready: 1; Engaged: 0; BusyOut: 0; BusyInB: 0;
BusyPaper: 0; BusyUnk: 0; BusyRingOrDial: 0; NotAvail: 0;
CheckedOut: 0;
Calls Engaging - Dialed: 0;
Calls Outbound - Dialed: 0; Queued: 0; Established: 0;
Calls Inbound  - Queued: 0; Established: 0;
Hit Ratio: 1.000;
Durations - Out:  0.00; In:  0.00; Total:  0.00; Dial:  0.00; NoContact:  0.00; Enagage:  0.00;
Traffic  - Out: 0.000; In: 0.000;
Outbound Calls - TotalDialed: 0; Established: 0; Completed: 0;
NoContact: 0; Abandoned: 0; Cleaned: 0; Removed: 0;
Inbound Calls  - TotalQueued: 0; Established: 0; Completed: 0;
Abandoned: 0; Cleaned: 0; Removed: 0;
2010-04-27T11:34:37.161 Trc 50071 Send UserEvent
request to 65200(TServer_Avaya/TServer_Avaya_HA) message RequestDistributeUserEvent
AttributeUserData [179] 00 07 01 00..
'GSW_STAT_EVENT' 5
'GSW_CAMPAIGN_DBID' 161
'GSW_GROUP_DBID' 199
'GSW_CAMPAIGN_COMPLETE' 10
'GSW_DIAL_MODE' 0
'GSW_APPLICATION_ID' 214
'GSW_SCHED_REC_NUM' 0
AttributeCommunicationDN 'COMDN_Avaya'
..sent to test0.domain.de:3000(fd=260)
[GOMessageType] EventGOReportingData
Attr GOLibAttrProtocolID [int]: 72AB62E3
Attr GOLibAttrReportData [TKVList]
EvtCode EventOCSCampaignStopped
ProvID 214
SwID 101
GrpID 199
CmpID 161
CSGUID SLHV8KUDGL38154AKEOPLKLH2K00000B
AppID 0
Cause GOCauseCampGrNormal
Attr GOLibAttrEventNum [long]: 105
Attr GOLibAttrTimestamp [long]: 1272360877161
2010-04-27T11:34:37.161 Trc 04542 Message EventGOReportingData sent to 312 ( 'ICON_Outbound_1')
2010-04-27T11:34:37.161 Trc 52002 Campaign Group TestCampaign@VAG_Test_Campaign has been stopped

11:34:37.161 sending message to client: OCManager(default:436)
GSW_CM_MessageType              22 [GSW_CM_EvDialingStopped]
GSW_CM_AttrReferenceID          87
GSW_CM_AttrCampaignID          161
GSW_CM_AttrGroupID              199
GSW_CM_AttrGroupCampStatus      4 [GSW_CM_GCS_Active]
GSW_CM_AttrOriginAppID          214
GSW_CM_AttrProperties         
'dialing_priority'(list) 'General'(list) 'priority' 3
                                        'n_records' 2
                        'CampaignRescheduled'(list) 'priority' 2
                                                    'n_records' 1
                        'CampaignCallBack'(list) 'priority' 1
                                                  'n_records' 1
'camp_group_data'(list) 'CSGUID' bin: E5 63 F4 53.. (len=20)


11:34:37.161 Session Status Event
GSW_CM_MessageType              24 [GSW_CM_EvCampaignStatus]
GSW_CM_AttrReferenceID          0
GSW_CM_AttrCampaignID          161
GSW_CM_AttrGroupID              199
GSW_CM_AttrGroupCampStatus      4 [GSW_CM_GCS_Active]
GSW_CM_AttrOriginAppID          214
GSW_CM_AttrProperties         
'dialing_priority'(list) 'General'(list) 'priority' 3
                                        'n_records' 2
                        'CampaignRescheduled'(list) 'priority' 2
                                                    'n_records' 1
                        'CampaignCallBack'(list) 'priority' 1
                                                  'n_records' 1
'camp_group_data'(list) 'CSGUID' bin: E5 63 F4 53.. (len=20)

sent to:OutboundContactServer_HA(default:460)
sent to:OCManager(default:436)
2010-04-27T11:34:37.161 Trc 50071 Send UserEvent
request to 65200(TServer_Avaya/TServer_Avaya_HA) message RequestDistributeUserEvent
AttributeUserData [522] 00 09 01 00..
'GSW_CM_MessageType' 24
'GSW_CM_AttrCampaignID' 161
'GSW_CM_AttrGroupID' 199
'GSW_CM_AttrGroupCampStatus' 4
'GSW_CM_AttrProperties'(list) 'dialing_priority'(list) 'General'(list) 'priority' 3
                                                                      'n_records' 2
                                                      'CampaignRescheduled'(list) 'priority' 2
                                                                                  'n_records' 1
                                                      'CampaignCallBack'(list) 'priority' 1
                                                                                'n_records' 1
                              'camp_group_data'(list) 'CSGUID' bin: E5 63 F4 53.. (len=20)
'GSW_SWITCH_DBID' 101
'GSW_CM_AttrOriginAppID' 214
'GSW_CM_AttrReferenceID' 0
'GSW_CM_AttrTargetAppID' 0
AttributeCommunicationDN 'COMDN_Avaya'
..sent to test0.domain.de:3000(fd=260)
received from 65200(TServer_Avaya)test0.domain.de:3000(fd=260) message EventACK
AttributeUserEvent RequestDistributeUserEvent
AttributeThisDN '20753'
AttributeTimeinSecs 1272360877 (11:34:37)
AttributeTimeinuSecs 161000
AttributeEventSequenceNumber 000000000002b100
2010-04-27T11:34:37.161 Trc 50002 TEvent: EventACK
11:34:37.161 OCSEvent[910]::EventACK
TServer[108`TServer_Avaya]
DN[2797`20753]Extension
Agent[230`20753]
{
}
received from 65200(TServer_Avaya)test0.domain.de:3000(fd=260) message EventACK
AttributeUserEvent RequestDistributeUserEvent
AttributeThisDN 'COMDN_Avaya'
AttributeTimeinSecs 1272360877 (11:34:37)
AttributeTimeinuSecs 161000
AttributeEventSequenceNumber 000000000002b102
2010-04-27T11:34:37.161 Trc 50002 TEvent: EventACK
11:34:37.161 OCSEvent[911]::EventACK
TServer[108`TServer_Avaya]
DN[2522`COMDN_Avaya]CommunicationDN
{
}
received from 65200(TServer_Avaya)test0.domain.de:3000(fd=260) message EventACK
AttributeUserEvent RequestDistributeUserEvent
AttributeThisDN 'COMDN_Avaya'
AttributeTimeinSecs 1272360877 (11:34:37)
AttributeTimeinuSecs 161000
AttributeEventSequenceNumber 000000000002b104
2010-04-27T11:34:37.161 Trc 50002 TEvent: EventACK
11:34:37.161 OCSEvent[912]::EventACK
TServer[108`TServer_Avaya]
DN[2522`COMDN_Avaya]CommunicationDN
{
}
11:34:37.271 AgentTimer[]::Processing new assigments {
Agent[230`20753]::StatDispatch RequestSessionAssign {
AgentSession[160`TestCampaign@VAG_Test_Campaign]Active, assigned::RequestSessionCheckout {
11:34:37.271 PAEventInfo (ContactInfo):
OwnerSessionDBID: 160; OriginSessionDBID: 160;
CallType:  PA_CallUnknown; StatType: PA_StatAgentCheckOut;
RecHandle: 0; CallID: 0;
PlaceDBID: 230; CallResult: 0;
11:34:37.271 PA Agent Info:
OwnerDBID: 160; OriginDBID: 0; RecHandle: 0; CallID: 0; PlaceDBID: 230; AgentDBID: 259; Agent/Place: 93967
CurrentStatType: AgentReady; CallType: Unknown; NotAvailableFlag: 0;
StatType Durations:
      AgentReady 257.02
Agent[230`20753]::RequestSessionCheckout {
Agent[230`20753]::Pending assignment 0 sec
}
}
}
}
Agent[230`20753]::Session checkout timer
Agent[230`20753]::StatDispatch EventSessionCheckedout {
AgentSession[160`TestCampaign@VAG_Test_Campaign]Active, assigned::EventSessionCheckedout {
Agent[230`20753]::EventSessionCheckedout {
AgentSession[0`Inbound]Active, associated::RequestSessionCheckin {
Agent[230`20753]::RequestDistributeUserEvent {
2010-04-27T11:34:37.286 Trc 50071 Send UserEvent
request to 65200(TServer_Avaya/TServer_Avaya_HA) message RequestDistributeUserEvent
AttributeUserData [197] 00 06 00 00..
'GSW_CAMPAIGN_DESCRIPTION' ''
'GSW_CAMPAIGN_GROUP_DESCRIPTION' ''
'GSW_CAMPAIGN_GROUP_NAME' 'Inbound'
'GSW_CAMPAIGN_NAME' 'Inbound'
'GSW_APPLICATION_ID' 214
'GSW_USER_EVENT' 'CampaignGroupAssigned'
AttributeCommunicationDN '20753'
..sent to test0.domain.de:3000(fd=260)
}
Agent[230`20753]::EventSessionCheckedin {
}
}
}
}
}
received from 65200(TServer_Avaya)test0.domain.de:3000(fd=260) message EventACK
AttributeUserEvent RequestDistributeUserEvent
AttributeThisDN '20753'
AttributeTimeinSecs 1272360877 (11:34:37)
AttributeTimeinuSecs 286000
AttributeEventSequenceNumber 000000000002b106
2010-04-27T11:34:37.286 Trc 50002 TEvent: EventACK
11:34:37.286 OCSEvent[915]::EventACK
TServer[108`TServer_Avaya]
DN[2797`20753]Extension
Agent[230`20753]
{
}
Logged

phil

  • Guest
Re: Trouble on Outbound Dialing
« Reply #11 on: April 27, 2010, 11:57:27 AM »
-AP[7259]-<-312 @11:34:44.8180
-Ap[7259]->-312 @11:34:44.8180
11:34:45.271 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1220;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Loaded Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
-AP[3630]->-312 @11:34:54.3490
-Ap[3630]-<-312 @11:34:54.3490
-AP[7260]-<-312 @11:34:54.8330
-Ap[7260]->-312 @11:34:54.8330
-AP[7261]-<-312 @11:35:04.8330
-Ap[7261]->-312 @11:35:04.8330
11:35:05.286 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1240;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Loaded Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
-AP[3631]->-312 @11:35:14.3640
-Ap[3631]-<-312 @11:35:14.3640
-AP[7262]-<-312 @11:35:14.8480
-Ap[7262]->-312 @11:35:14.8480
-AP[7263]-<-312 @11:35:24.8480
-Ap[7263]->-312 @11:35:24.8480
11:35:25.301 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1260;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Loaded Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
-AP[3632]->-312 @11:35:34.3790
-Ap[3632]-<-312 @11:35:34.3790
-AP[7264]-<-312 @11:35:34.8480
-Ap[7264]->-312 @11:35:34.8480
-AP[7265]-<-312 @11:35:44.8630
-Ap[7265]->-312 @11:35:44.8630
11:35:45.316 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1280;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Loaded Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
-AP[3633]->-312 @11:35:54.3940
-Ap[3633]-<-312 @11:35:54.3940
-AP[7266]-<-312 @11:35:54.8630
-Ap[7266]->-312 @11:35:54.8630
-AP[7267]-<-312 @11:36:04.8780
-Ap[7267]->-312 @11:36:04.8780
11:36:05.269 CM_DBCallList(230-161-199): WeightInfo: RecordType:  1, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:36:05.269 CM_DBCallList(230-161-199): ExecuteSP:1
11:36:05.269 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 6, p_NumRec = 6, p_CTime = '34565', p_TTime = '1272361085', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2903]
11:36:05.269 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2903]
11:36:05.269 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:36:05.269 CM_DBCallList(230-161-199): ExecuteRequest:1
11:36:05.269 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2904]
11:36:05.269 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2903]
11:36:05.269 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2904]
11:36:05.269 CM_DBCallList(230-161-199): SelectEnd:1  SelectedRecords:0 RequestID:2904 ReadyRecords:10 SelectTime:0
11:36:05.269 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2905]
11:36:05.269 CM_DBCallList(230-161-199): WeightInfo: RecordType:  2, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:36:05.269 CM_DBCallList(230-161-199): ExecuteSP:2
11:36:05.269 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 3, p_NumRec = 6, p_CTime = '34565', p_TTime = '1272361085', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2906]
11:36:05.269 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2905]
11:36:05.269 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2906]
11:36:05.269 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:36:05.269 CM_DBCallList(230-161-199): ExecuteRequest:2
11:36:05.269 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2907]
11:36:05.269 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2906]
11:36:05.269 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2907]
11:36:05.269 CM_DBCallList(230-161-199): SelectEnd:2  SelectedRecords:0 RequestID:2907 ReadyRecords:10 SelectTime:0
11:36:05.269 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2908]
11:36:05.269 CM_DBCallList(230-161-199): WeightInfo: RecordType:  0, Agents:  1, Share: 10, RecsNeededTotal:  6, SumShares: 10, Result:  6
11:36:05.269 CM_DBCallList(230-161-199): ExecuteSP:0
11:36:05.269 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34565', p_TTime = '1272361085', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2909]
11:36:05.269 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2908]
11:36:05.284 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2909]
11:36:05.284 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
CallingList[230`CallingList_Test_Campaign].campaign_name_field = <default>, not configured
11:36:05.284 CM_DBCallList(230-161-199): ExecuteRequest:0
11:36:05.284 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2910]
11:36:05.284 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2909]
11:36:05.284 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2910]
11:36:05.284 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2910 ReadyRecords:10 SelectTime:0
11:36:05.284 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2911]
11:36:05.284 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2911]
11:36:05.331 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1300;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Loaded Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
-AP[3634]->-312 @11:36:14.4090
-Ap[3634]-<-312 @11:36:14.4090
-AP[7268]-<-312 @11:36:14.8780
-Ap[7268]->-312 @11:36:14.8780
-AP[7269]-<-312 @11:36:24.8930
-Ap[7269]->-312 @11:36:24.8930
11:36:25.331 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1320;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Loaded Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
-AP[3635]->-312 @11:36:34.4240
-Ap[3635]-<-312 @11:36:34.4240
-AP[7270]-<-312 @11:36:34.8930
-Ap[7270]->-312 @11:36:34.8930
-AP[7271]-<-312 @11:36:44.8930
-Ap[7271]->-312 @11:36:44.8930
11:36:45.346 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1340;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Loaded Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
-AP[3636]->-312 @11:36:54.4240
-Ap[3636]-<-312 @11:36:54.4240
-AP[7272]-<-312 @11:36:54.9080
-Ap[7272]->-312 @11:36:54.9080
-AP[7273]-<-312 @11:37:04.9080
-Ap[7273]->-312 @11:37:04.9080
11:37:05.361 CampaignGroup(160) (TestCampaign@VAG_Test_Campaign): CampGrMsg: OCS version: 7.6.101.33;  WorkTime: 1360;
GroupDBID: 199; GroupName: VAG_Test_Campaign;
CampaignDBID: 161; CampaignName: TestCampaign;
Queues: VoiceDest: 22100@Avaya_G3(RP);
Status: Loaded Progressive WAITING_RECORDS
Chains - Created: 0; Deleted: 0;    Records - Created: 0; Deleted: 0;
Group Configuration - Type: AgentGroup/Virtual;
Dialers: Active: TServer_Avaya(108, type 1); PersonalClbk: TServer_Avaya(108, type 1)
Dialer switch: Avaya_G3(101, type 5)
Logged

phil

  • Guest
Re: Trouble on Outbound Dialing
« Reply #12 on: April 27, 2010, 01:58:11 PM »
2010-04-27T11:30:20.215 Dbg 10741 'App: 230' has put request id='2812' into queue
2010-04-27T11:30:20.215 Dbg 10737 Forwarding request '2812' from 'App: 230' to 'Oracle: 230.1'
2010-04-27T11:30:20.215 Dbg 10743 'Oracle: 230.1' is spare
2010-04-27T11:30:20.215 Dbg 10749 Forwarding response '2812.1' from 'Oracle: 230.1' to 'App: 230'
2010-04-27T11:30:20.215 Dbg 10739 Oracle: id='230.1' req='2812' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230
+0000  MSG_SQLEXECUTED status='DBM_SUCCESS'

2010-04-27T11:30:30.121 Dbg 10741 'App: 230' has put request id='2813' into queue
2010-04-27T11:30:30.121 Dbg 10737 Forwarding request '2813' from 'App: 230' to 'Oracle: 230.1'
2010-04-27T11:30:30.121 Dbg 10743 'Oracle: 230.1' is spare
2010-04-27T11:30:30.121 Dbg 10749 Forwarding response '2813.1' from 'Oracle: 230.1' to 'App: 230'
2010-04-27T11:30:30.121 Dbg 10749 Forwarding response '2813.2' from 'Oracle: 230.1' to 'App: 230'
2010-04-27T11:30:30.121 Dbg 10739 Oracle: id='230.1' req='2813' execute sp: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34230', p_TTime = '1272360750', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out
+0000  SP fetch record failure (no data)
+0000  MSG_RETRIEVED status='DBM_SUCCESS' text='SP Params'
+0000  MSG_PROCCOMPLETED status='DBM_SUCCESS' msg='The procedure completed ok.
« Last Edit: April 27, 2010, 02:02:09 PM by phil »
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phil

  • Guest
Re: Trouble on Outbound Dialing
« Reply #13 on: April 30, 2010, 08:31:01 AM »
Hi there,

i' still stuck with it. Really need help. Can someone pls, have a look at the log above. Any help would be appreciated.

Cheers and Thanks

Phil
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Offline Fra

  • Hero Member
  • *****
  • Posts: 856
  • Karma: -3
Re: Trouble on Outbound Dialing
« Reply #14 on: April 30, 2010, 10:42:42 PM »
Hi Phil,

there are ReadyRecords, but look what happens next:
[size=8pt][font=times new roman]
11:30:30.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: sp230161199214 p_CampID = '161', p_GroupID = '199', p_ListID = '230', p_RecType = 2, p_NumRec = 6, p_CTime = '34230', p_TTime = '1272360750', p_ReadyCount = @out, p_RetrievedCount = @out, p_FinalCount = @out, p_TotalCount = @out, p_TotalRecsCount = @out, p_ReadyRecsCount = @out [ReqID=2813]
11:30:30.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_SUCCESS) [ReqID=2813]
11:30:30.121 CM_DBCallList(230-161-199): SP return value (ReadyCount):10
11:30:30.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: select T.* from ReadyRecord R, T_TEST_CAMPAIGN T where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=161 and R.group_dbid=199 and R.list_dbid=230  and (ANREDE != 'Frau')  order by T.chain_id,T.chain_n [ReqID=2814]
11:30:30.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_PROCCOMPLETED(DBM_SUCCESS) [ReqID=2813]
11:30:30.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_RETRIEVED(DBM_EMPTY) [ReqID=2814]
11:30:30.121 CM_DBCallList(230-161-199): SelectEnd:0  SelectedRecords:0 RequestID:2814 ReadyRecords:10 SelectTime:0
[color=red]
11:30:30.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' SQL: DELETE FROM ReadyRecord WHERE camp_dbid = 161 AND group_dbid = 199 AND list_dbid = 230 [ReqID=2815]
[/color]
11:30:30.121 CM_DBCallList(230-161-199): DBServer 'DBServer_Outbound for CallingList_Test_Campaign (500)' MSG_SQLEXECUTED(DBM_SUCCESS) [ReqID=2815]
[/font][/size]
My guess is that there are 10 records with status = ready, but when then this is matched with the calling list content, they are dropped -  could you please remove the dialling filter and try again?

Fra
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