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Author Topic: How to get Skill definition of VAG on a fly?  (Read 3475 times)

Vic

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How to get Skill definition of VAG on a fly?
« on: January 01, 1970, 12:00:00 AM »
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Hi,

I am in serious need of retrieving skill and value used to define a VAG from inside the strategy.
I have a strategy A and inside it, I need to retrieve the skill and value uses by virtual agent group VAG_1. How can this be done?

ecki

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How to get Skill definition of VAG on a fly?
« Reply #1 on: January 01, 1970, 12:00:00 AM »
Hi,

So I think, you have to use stored procedure for this. Join two table "cfg_group.dbid" and "cfg_flex_prop.objec_dbid" and use criteria "cfg_group.name=input value","cfg_flex_prop.objext_type=5","cfg_flex_prop.prop_name='script'" and the returning variable should be filled from cfg_flex_prop.prop_value".

Marked as best answer by on Today at 01:17:04 PM

Offline makkerc

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Re: How to get Skill definition of VAG on a fly?
« Reply #2 on: February 07, 2011, 04:33:01 PM »
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  • Vic, did you manage to get the SQL Statement?

    I'm loking for the same!

    Cheers!!