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Author Topic: Genesys CN  (Read 4042 times)

Kent

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Genesys CN
« on: January 01, 1970, 12:00:00 AM »
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Does anyone know anything about Genesys contact navigator? I have spent several hours reading the documentation we got from our vendor, but, so far, I still have trouble picturing how it would fit into an overal picture.

Has anyone actually implemented it?
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Marked as best answer by on May 02, 2025, 03:34:48 AM

Vic

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Genesys CN
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • Actually, I was reading it too and I really would like to find out mroe as well. Has anyone been using it? What are the merits of using it? Why would we want to use it?

    Thanks,
    Vic
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    Offline gustav

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    Re: Genesys CN
    « Reply #2 on: January 05, 2012, 06:11:48 PM »
    I'm looking at a really old environment and I know this is a really old post, but does anyone know where Genesys Contact Navigator (GCN) fits in?  To me it looks like an Agent Desktop - a function that would now be filled by GAD.?
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    Offline cavagnaro

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    Re: Genesys CN
    « Reply #3 on: January 05, 2012, 07:37:22 PM »
    GCN was the first version of GAD (GCN Web version actually) which initially was an executable (GCN). Then GAD came in and replaced it completely.

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    Offline GenesysNewbie

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    Re: Genesys CN
    « Reply #4 on: January 12, 2012, 08:07:24 PM »
    Hi Kent,

    I have implemented GCN 2 months ago. Its really simple .... It uses apache tomcat as a app server.
    I only use genesys manuals uploaded in ftp. They are good enough.


    Jut
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