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Eugene Khoo

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CC Pulse 5.2 threshold alarms
« on: January 01, 1970, 12:00:00 AM »
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Has anyone experimented with CCP's threshold alarms? It seems to be missing a dll library when you try the PC speaker or Play WAV alerts.
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Jeff

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CC Pulse 5.2 threshold alarms
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • What does the error say?
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    Bartacus

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    CC Pulse 5.2 threshold alarms
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
    These actions will not function without GsSampleTEObjects.dll.

    Genesys doesn't ship the DLL, but provides the source as a VB project. (Look in your CCP directory:

    ./Call Center Pulse/ObjectSamples/Vb

    1,733 GsActionFSObject.cls
    2,676 GsActionSoundObject.cls
    942 GsSampleTEObjects.vbp

    Build and register the DLL on your Windows machine, and the actions should work.
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    Scott

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    CC Pulse 5.2 threshold alarms
    « Reply #3 on: January 01, 1970, 12:00:00 AM »
    You can add all sorts of things to the .dll and you can pass stats to it. (ver6.1.00002)
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    Federico

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    CC Pulse 5.2 threshold alarms
    « Reply #4 on: January 01, 1970, 12:00:00 AM »
    How you can pass stats to it? Do you have any script? how you can get the stats from the ccpulse statserver?
    Thanks in advance

    Federico V.
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    Vic

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    CC Pulse 5.2 threshold alarms
    « Reply #5 on: January 01, 1970, 12:00:00 AM »
    Can you please share it with me as well?
    Thanks,
    Vic
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    Scott Blakeman

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    CC Pulse 5.2 threshold alarms
    « Reply #6 on: January 01, 1970, 12:00:00 AM »
    Essentailly you pass threshold.StatValue to a variable that is passed to the .dll

    ie;

    MyInternalObject = CreateObject (MyDll.MyClass)

    MyInternalObject.MyMethod Threshold.StatValue

    -------Inside .dll---------
    Class MyClass
    Function MyMethod (byval StatValue as integer)

    MsgBox StatValue

    End Function

    I hope this helps contact me if you have any questions...


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