Genesys CTI User Forum

Hello,

We are using Alcatel A4400 PBX, Alcatel 4004 phone sets, and genesys 6.5.
The Hold, Mute and Monitor functions are not working via TServer.
We programmed the extension in the PBX to 4035 phone set and the Hold function is working now but the others are not.

We have the following error messages in the TServer log:

423253/20/03 15:19:12.218 Trace GenAppSrv1 TServer_A4400 GCTI04541 Message RequestSetMuteOn received from 692 ( regular DesktopToolkitX )
42326@15:19:12.2180 [0] Received from 692 (0f81 DesktopToolkitX): message RequestSetMuteOn
42327: AttributeThisDN '2089'
42328 AttributeConnID 006500f3d910a73a
42329 AttributeReferenceID 5
42330@15:19:12.2180 [0] 6.5.200.01 send_to_client: message EventError
42331 (Unsupported operation)
42332 AttributeTimeinuSecs 218000
42333 AttributeTimeinSecs 1048169952 (15:19:12)
42334 AttributeErrorMessage 'Unsupported operation'
42335 AttributeErrorCode 51
42336 AttributeReferenceID 5
42337 AttributeConnID 006500f3d910a73a
42338: AttributeThisDN '2089'
42339 AttributeClientID 260112396
42340 AttributeUserEvent RequestSetMuteOn

If we have 4004 phone set programmed in the PBX we get the same error for Hold.

The Genesys support doesn't able to provide any solution since last December... (as usual)

Any idea?

Thanks

Szimi

The DNs are standatd extensions with switch specify type 1.

The information about the PBX:

Application software identity
R5.0Uxd2.3137fhuc6s2

Business identification: R5.0Ux

Release:
DELIVERY d2.313
Patch identification: 7
Dynamic patch identification: f

Country: hu
Cpu: c6s2

ACD VERSION
release : 4
bug_fixing : 4
protocol_id : 75
version_dy_hr_stat : 11