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sitto

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Genesys Statistic and Wallboard
« on: January 01, 1970, 12:00:00 AM »
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Hi All,

How to display realtime information to Wallbaord by not using GIS (Genesys Interface Server)?

Thanks.
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Beancurd

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Genesys Statistic and Wallboard
« Reply #1 on: January 01, 1970, 12:00:00 AM »
My company is creating a product at the moment that does just this.... Launch is in March 2006.

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cyber

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Genesys Statistic and Wallboard
« Reply #2 on: January 01, 1970, 12:00:00 AM »
We have such a product already.

More information is available on www.voicint.com
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Marked as best answer by on May 07, 2025, 01:38:57 AM

Bad Cat

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Genesys Statistic and Wallboard
« Reply #3 on: January 01, 1970, 12:00:00 AM »
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    • We can develop such product using GIS Stat Server SDK. You can contact me via my email.

    Regards,

    Ozerk
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    steve

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    Genesys Statistic and Wallboard
    « Reply #4 on: January 01, 1970, 12:00:00 AM »
    It is actually pretty easy (if you are just want to track the queues and agent states)

    use Genesys ActiveX to connect to TServer and just register for their DNs. You will get all the events and will be able to easily track their states.

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