Author Topic: CC pulse and RONA (Read 5451 times)

dink · « **on:** October 25, 2007, 04:29:50 PM »

I need to have the number of call "redirected on no answer'in my reporting. In one of the topics I have read that I can use the statistic "Total_Forwarded" It is no problem to add this in this options of the Stat Server. However when I try to create a template, thus function is not available and I am not able to select this function. Any ideas ?

abdel · « **Reply #1 on:** October 25, 2007, 06:55:53 PM »

i think that you need to re-start your stat server that CCPulse connect to it, after you'll find your new stat.

dink · « **Reply #2 on:** October 25, 2007, 08:04:53 PM »

abdel,

i restarted the stat server; nothing changed

Sylvainsjc · « **Reply #3 on:** October 26, 2007, 07:17:35 AM »

Change statserver logs to all and restart it.
Then find the name of the new stat in the logs, there must be an error...
Maybe a snapshot of the stat you create may help...

mark · « **Reply #4 on:** October 26, 2007, 07:31:24 AM »

Have you created the stat on the stat server that you are connecting to with CCPulse?

an extract from the statserver log on startup would be good :]

Mark

dink · « **Reply #5 on:** October 26, 2007, 08:29:31 AM »

Thx chaps

The problem seems to be solved. I checked the log files and it seems to be ok. It is available when I create a new template, but it is not available when I try to modify an existing template.

cheers

dink (roger)

Genesys CTI User Forum

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Author Topic: CC pulse and RONA (Read 5451 times)

dink

CC pulse and RONA

abdel

Re: CC pulse and RONA

dink

Re: CC pulse and RONA

Sylvainsjc

Re: CC pulse and RONA

mark

Re: CC pulse and RONA

dink

Re: CC pulse and RONA