The Genesys Handbook is Gone - The Big Red Book is Available Now...

[somas_sk]

Hi ..iam not able to download the updated versions from the new location . can you please help.

[sreeschand]

Thank you very much for the doc

[UKLN5245]

 

[pachen9]

Tony

You are now my personal hero... I have a technical interview tomorrow but I am not familiar with Genesys (I'm skilled in Cisco ICM etc.) and finding training and overview info on the net has been a nightmare (Genesys are a tad errr... ambitious on training prices too!) but this is truly incredible.

Straightforward and succint.  Great work and much appreciated.

P

[tony]

"P"

That was the general idea in producing them!

My pleasure...

Tony

Tony

You are now my personal hero... I have a technical interview tomorrow but I am not familiar with Genesys (I'm skilled in Cisco ICM etc.) and finding training and overview info on the net has been a nightmare (Genesys are a tad errr... ambitious on training prices too!) but this is truly incredible.

Straightforward and succint.  Great work and much appreciated.

P

[Sumit Asthana]

Thanx a TON Tony....Nice work!!

[makkerc]

Any Chance we could do one up for the Genesys Support Phone?

[tony]

I'm sorry - I really don't have the bandwidth that I once had - others have suggested other guides and I produced an SDK overview but... time is against me...

[Ghost]

We have the tsunami that is Genesys heading our way this will be a great help to me as a genesys virgin, thanks !!

[sunbabu15]

Hi Tony,

Can you please share the Genesys Farmework Layer Guide which basically describes about each layer

Regards,

[tony]

The Handbook contains a short section on these aspects - Page 5....

Is that what you meant?

TT

Hi Tony,

Can you please share the Genesys Farmework Layer Guide which basically describes about each layer

Regards,

[srisai1130]

Excellent job Tony, i liked it

[peguek]

Hi Tony,
I was curious if Genesys phone system could be integrated with an Incident Management system?

Example:  When a user calls a support Help Desk, can Genesys be configured to automatically transfer the caller's information to the open call record so that the callers' information is displayed on the Incident Management screen, without it being manually typed into the call record?

[tony]

Hi,

What you have described there is a core deliverable of CTI - and yes, it is possible with Genesys Solutions.

API's and SDK's from Genesys exist for this purpose - along with some other core CRM components...

Hope this helps?

TT

[Lamiv_Rumak]

Hey Tony,

I am a newbie to genesys and the handbook totally helped me to pick up speed in my work. Thanks a lot.. Pl continue ur work... Expecting more from you..

Thanks,