Documentation for Genesys call center software administration

[Jalal]

Hello,

I'm Jalal from Paris,
My english is so bad, i hope that u will understand me 

I need a documentation about administration of Genesys call center software, and all Hardware composents.

I Know perfectly the Avaya System and Vocalcom Hermes, i already worked with them, and now, i will start in a genesys project.

Thank you.

[cavagnaro]

You need access to Genesys Support page, which can be only obtained if you receive trainig from Genesys, you are a VAR or a customer with limited accesses.
Genesys is not a hardware specific it is pure software.

[Jalal]

Thank you for your answer.

I'm not yet a customer 

any one can have an access for me, or download the documentation for me.

Best regards.

[cavagnaro]

We can't share such info as it is protected by copyrights

[victor]

[quote author=Jalal link=topic=3474.msg14713#msg14713 date=1225299463]
Thank you for your answer.

I'm not yet a customer 

any one can have an access for me, or download the documentation for me.

Best regards.
[/quote]

Sorry, dude,

but it is out of question. We would be more than happy to answer any questions you might have though
There are some EXCELLENT guides though written by no one else but Tony. Excellent material that should give you an overview of what Genesys is or should be.

http://www.sggu.com/smf/index.php/topic,2532.msg9742.html#msg9742