Anyone using Genesys with Nortel CS1000E 5.5?

[NewToGenesys]

We are implementing CIM (Inbound Voice, Management Framework, URS, Infomart).  Any feedback is appreciated as I am new to the platform.  I am told the CTI link support is going to be discontinued in 2012.  Anyone know if that is firm?

[Kevin S]

They may be referring to discontinuing support for a specific [u]version[/u] of the CTI Link, as opposed to the CTI Link in general. If you're implementing, it might be worth getting this answered so upgrades and compatibility can be planned for.

[NewToGenesys]

Thanks Kevin.  I am reviewing the proposal from Genesys now.  What are the typical annual recurring costs I should be looking at?  Is there typically an annual per port charge from the PBX vendor (Nortel/Avaya) and per seat charges for CTI (Genesys), along with per port charges for GVP (Genesys)?

[Kevin S]

I can only speak from my experience as an end-user, so anyone who is an integrator, feel free to add your remarks.

Regarding Genesys, we pay an annual maintenance amount which is a percentage of the list price of the products we have (generally the licensed seats and ports).

Since the PBX question could have a number of different answers based on whether the switch is owned, leased, or hosted, and whether it is managed internally or through a third party,  I would recommend you speak with the Telecom team for the company in question to find out what one-time and recurring costs could be associated with this implementation.