Genesys CTI Technical Discussion
Topics
[1] How to implement virtual queues
[2] Network Overflow Manager problem
[3] T event problem
[4] Agent relogin on CCon crash?
[5] How to report TotalTimeInTimeRange
[6] Screen Pop and Attaching data
[7] IVR recommendations Hicom & Genesys 5.1
[8] Data Transfer Problem in WFM
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