Genesys CTI User Forum > Genesys CTI Technical Discussion

ISuite Problems (AWE)

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Vic:
Hi, Matt,

didi you get the socket server to work?

Vic

thinair:
There are issues with all versions of 5.x ISuite email. You should go to version 6.1 asap.

Vic:
Well, looking through the forum plus based on my experience, I would think that actually waiting for 6.5 would be a wise decision. There was a really drastic change between 5.1.6 and 6.1, plus from what I have seen before, the changes are good; however, it will take another version before thre changes would be stable enough, easy to use enough, and consequently costeffective enough to prompt an upgrade. Especially if you are just using the Email part, there is no reason to upgrade... At least not in my opinion. Not yet.

Matt Lehrer:
Yes, socket server works fine.. We have been using 6.1.002 in production using email and chat since Sep 2001.

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