Genesys CTI User Forum > Genesys-related Development
Sending Tlib Event from Genesys Composer
anurag.gusain:
Hi All,
I want to send Tlib even from ORS to SIP notifying a call for an Agent which should further reflect as missed call under Agent WDE.
Also i do not want my call to move out from call flow, rather it send "Tlib" event and move to next block which is force route to Voicemail.
I am using Genesys Composer.
Can someone help me out which block and event should i use for this functionality.
Regards,
Anurag Gusain
cavagnaro:
Can't do that basically because if call was in queue when abandoned there was no agent selected yet for that call. Even if you see only one agent at the group.
So, to whom would you send that event to?
Tlib can be achieved via URS HTTP interface, but not what you want as the flow makes it impossible.
Enviado de meu E6633 usando o Tapatalk
anurag.gusain:
Can't we use SCXML State block ?
Was reading somewhere that we can use this block to send Event.
Can anyone explain me if having detail around this block
cavagnaro:
Have you read that the difficulty is not the code but your logic?
hsujdik:
I don't know through Composer, but here, through IRD, what we do to achieve a similar functionality is to load an strategy on the Extension DNs waiting for the EventEstablished. If it times out, we create a new custom interaction (missed call) and place it into an Interaction Queue that has an associated strategy which puts into the agent's workbin so he is aware that he missed a call.
[quote]Also i do not want my call to move out from call flow, rather it send "Tlib" event and move to next block which is force route to Voicemail.[/quote]
Again, speaking about IRD (maybe you can find something on how to migrate to Composer on this link: https://docs.genesys.com/Documentation/Composer/8.1.2/Migration/MiscFunc ), another way to do this is to use the function OnRouteError[232, 'strategy_error'] (the error 232 is "no answer at DN"). This makes the strategy to resume through the Red Port of the Target Select object on IRD.
I know it is not Composer, but maybe this helps you to at least find out a way to do it on composer.
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