Genesys CTI User Forum > Genesys-related Development
Sending Tlib Event from Genesys Composer
anurag.gusain:
In short i need to broadcase information to WDE that there was a call for which so that it reflects in its Miss call history
cavagnaro:
U can send a UserEvent and then develop something at WDE to capture it or send it as a Broadcast or private message maybe.
But no way to force an Event Abandon at extension
Enviado de meu E6633 usando o Tapatalk
anurag.gusain:
i used scxml State block and wrote script but its not working.. Below is the script which i used..
Can you validate and update is something i am missing. Using the below script again the call is moving out of flow
<script>
Var extension = "Extension number";
var switchname = "switchname";
var myuserdata = {"Info": "some message"};
var myreason = {"Reason": "Miss call"};
var myevent = { "AttributeThisDN":extension, "AttributeConnID": connectionID};
var dest = {"switch":switchname, "dn":s_extension};
</script>
<ixn:userevent requestid="v_reqid" resource= "dest" event = "myevent" udata= "myuserdata" reason="myreason"/>
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