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Two Tservers connected to Symposium

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Richard:
Does anyone have an answer to configuring two Tservers to talk to one Symposium. I have been successful in connecting two applications but only the first one can register properly. Any assistance would be greatly appreciated. Running SCCS 4.0 against G6 on Nortel Option 61c rls 25.

Here is Nortel's comments:

There is no "special" configuration on the Link end (SCCS or Meridian Link). Instead, on your application, TServer, CallPath, TAPI, etc. you just need to define the ApplicationID to be different for each different host. The Link interface supports up to 16 different simultaneous hosts. This has been the case since Meridian Link 5's TCP/IP interface was introduced a few years ago.

I registered the second link through the Mlink_tool and I was able to connect successfully but I got the following errors on this link:

Registration failed: DN 4003, type 0x1a, cause 0x2033: Internal error
@18:18:32.3705 [0] 6.1.00115 send_to 0x00030002: message EventError
(Internal error)
AttributeCustomerID 'RHB_CCC_Production'
AttributeTimeinuSecs 370560
AttributeTimeinSecs 990613112
AttributeReferenceID 123
AttributeThisDN '4003'
AttributeErrorCode 218
This number is not controlled or registered by the other TServer. Any suggestions greatly appreciated.

Ed:
Can't monitor same DN's, agents etc, but 2 tservers do fine. Be sure license can handle because you can't run to license mgr's on same box. be sure Tserver ports are different ( these are the ports tserver opens as 'LISTENING'.

Richard:
FYI,

We have successfully connected to two Tservers with SCCS 4.0 running G6.1. To do this you need unique hostnames and IP addresses and to make sure appliation ids and port numbers for each Tserver are unique as well. To confirm connections on the Symposium server do netstat and look for multple occurrences of port 3000 for the links.

regards,

Richard

Ed:
Richard

How long have you had 6.1 up and running? Did you convert from 6.0 ( or 5.1 ) or clean install?

thanks

Ed:
FYI

You don't need 2 host's and IP's, Just ports.

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