Genesys CTI User Forum > Genesys CTI Technical Discussion

Losing attached data for multisite

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scott:
Hi, I am losing the attached data when I transfer the call to another site using external router. It seems that the attached data does not carry throgh till EventRinging; the original call deletes itself along with the caonnid and the atatched data.

Did anybody experience this problem before and possibly can help.

Vic:
Are you talking about G5 or G6? Because in G5 I did not know that you could transfer data from site A to Site B without IR or NOM and still have attached data...

Vic

scott:
Hi, Vic, I am using Symposium4.0 with IR6.1. I thought that external roting does not involve IR at all, is that right?

Fariborz:
Hi,
I had the same problem with Genesys 6.1 TServer for Symposium.
Please delete "Keep Alive" protocole section (or parameters) in the TServer application options in CME.
For a MultiSites routing KeepAlive has to be banned !

Ciao,

Vic:
Can you please elaborate on it?
Have you contacted Genesys? Delete keep alive between two TServers? Why is it a problem?

The reason why I am asking you this, is because I am starting multisite review and would like to get all the do's and dont's beforehand if possible.

What happened when you used keep alive? Why would it affect attached data?

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