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Losing attached data for multisite

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Fariborz:
Hi Vic,
We loosed attached datas in a multi sites environment routing as follows:
1 Call arrives on a RP at a central site.
2 Central URS runs a strategy.
3 Target selection is made and an agent is detected on another site.
4 The call (telephony) is routed, but there is no USER attached datas with it. All other attached datas are presented correctly.

The problem was reported by our staff on different PBXs (Lucent, Nortel, ...).

The "solution" cames when we deleted the KPL protocol parameters. After confirmation from some other projects, it seems that KPL is not compatible with the Genesys MultiSite protocole (ICC protocol).

Hope this help.
Fariborz.

Fariborz:

Sorry, the multisite using protocol between Tservers is not ICC but ISCC.

Thanks,
Fariborz

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