Genesys CTI User Forum > Genesys-related Development

Facebook and Twitter (Social Media) using PSDK

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Kubig:
As have been mentioned for several times, the Genesys event model is still same for FB or Twitter types of interaction. Do not reinvent the wheel...

gstkein:
I do understand that, the String parameters needed for Facebook and Twitter messaging is what I donīt know, I mean like when I create a new Interaction and I have to set itīs parameters, I dont know how to send a comment or a like for example.

I know how to reply an email

Roath:
I know this is old.. but if you need any help in this area in the future I maybe able to help.

I have built facebook and Twitter monitoring and routing solution for another CTI platform end to end.. so I can help out with the agent side of things. ( handling the data and how to make something the agent can use)

There are way to many variables to just give an answer..  but happy to help where I can.

Rob

gstkein:
Hello Roath, thank you, any help you can provide will be very welcome and if you have code examples or info on where youīve learnt how to do what you did, that would be great to.

As I said before, I know how to handle interactions, EventInvite, RequestSubmit, accept, transfer, placeInQueue etc, what I donīt know is the parameters needed for facebook or twitter interactions, for example, how to create a LIKE or a comment, or a tweet, or how to read them, and what info I should get from IS and from UCS, altough I could do the later by experimenting.

So any help would be great, and thanks!

Sudherson Nadar:
Hi,
you have to interact with both Interaction as well as UCS so that you get a proper chain.
Bcs For every Interaction. Interaction Id is created and with the help of that ID you can retrieve the data from UCS though.
So You have work with both IXN server and UCS

Thank you.
If any Mistake please Ignore it.

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