Genesys CTI User Forum > Genesys-related Development

Facebook and Twitter (Social Media) using PSDK

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gstkein:
I thought the facebook driver for the Social Messaging Server handled that and that I only had to create a new interaction for the media and specify some parameter such as comment or like and Genesys solved the details.

Would you be so kind as to point me to the documentation  on how to handle an interaction via Multimedia SDK, I mean wich manual would help me with that?

And if you could explain a minimum example on how to interact with facebook api using user data, just to grab the idea it would be really helpful.

Thank you

cavagnaro:
Fb plug-in will convert all data received from FB to Genesys TLib, making values a part of attached data. So forget about that part. You will just need to interact, as said, as email interactions for example, with IXN and UCS if needed.
Documentation is part of the PSDK itself. It has samples there. No documentation will say, for fb do A, for chat do B, and so on. SDK is the same for all channels.
If you wanna know what attached data is provided to Genesys then just open an IXN log and will see the attached data.

gstkein:
Yes, so I guess I have to reverse engineer a conversation between IWS and the server in order to know how to post a comment or a like in fb and the rest should be like accepting an invitation and editting interaction data.

cavagnaro:
? What on earth are you talking?
Why reverse engineering? The application already does it for you... Just read the user manual and see sample videos.
No magic nor mysteries to have you doing magic.

gstkein:
I am developing a java program using PSDK, and I know how to work with emails and chats using the interaction server and UCS server, but
I have no idea on how to work with facebook interactions.

To which usermanual and sample videos are you refeering?

And thanks for you time and replies.

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