News:
Welcome to Genesys CTI Discussion Forum! With hundreds of thousands of posts from thousands of Genesys users, we hope you will have all of your Genesys-related questions answered as well as learn something new along the way. There is no membership required for posting and you are welcome to ask as little questions or as much questions as you like. This community is supported by users like yourself, so if you can help with someone else's questions, it would be greatly appreciated!
(Just in case you were wondering - No, Genesys Labs does not endorse this site)
- Genesys CTI Team
| Subject / Started by | Replies / Views | Last post  |
||
|---|---|---|---|---|
|
|
12 Replies
9937 Views |
October 05, 2015, 09:57:53 AMby Tambo |
|
|
|
|
routing interactions to wfm activity
Started by vma |
3 Replies
2303 Views |
October 05, 2015, 12:24:37 PM by vma |
|
|
1 Replies
1789 Views |
October 05, 2015, 05:28:31 PM by cavagnaro |
|
|
|
|
8 Replies
3696 Views |
October 06, 2015, 02:28:37 PM by Campfire |
|
|
|
|
Character error Social Media
Started by Filippe |
5 Replies
2572 Views |
October 06, 2015, 02:52:53 PM by Kubig |
|
|
|
UCS / Business Attribute / StrAttribute
Started by abudwill |
3 Replies
3314 Views |
October 06, 2015, 04:44:12 PM by abudwill |
|
|
|
Agent Skill Level VS Availability Time
Started by Campfire |
2 Replies
2177 Views |
October 07, 2015, 04:07:25 AM by Raja Sekhar |
|
|
|
Transfer interaction to an agent with PSDK
Started by Daere |
1 Replies
2061 Views |
October 07, 2015, 09:44:40 AM by Kubig |
|
|
|
9 Replies
5437 Views |
October 07, 2015, 10:35:56 AM by Gef Buneri |
|
|
|
|
6 Replies
3452 Views |
October 07, 2015, 12:33:14 PM by cavagnaro |
|
|
|
|
Chat routing to VIP customer
Started by gen_den |
13 Replies
4360 Views |
October 07, 2015, 02:22:17 PM by Dionysis |
|
|
|
4 Replies
2351 Views |
October 08, 2015, 12:36:10 PM by szs5tim |
|
|
|
|
1 Replies
1985 Views |
October 08, 2015, 12:37:26 PM by szs5tim |
|
|
|
|
Webservice timeout
Started by nomster123 |
1 Replies
2330 Views |
October 09, 2015, 02:36:19 PM by Dionysis |
|
|
|
10 Replies
5262 Views |
October 12, 2015, 08:40:30 AM by Kubig |
|
|
|
|
2 Replies
2125 Views |
October 12, 2015, 10:37:24 AM by Gef Buneri |
|
|
|
|
Call doesnt get accepted!! HELP
Started by nomster123 |
7 Replies
3245 Views |
October 12, 2015, 10:30:34 PM by nonny |
|
|
|
Transfer to specific agent workbin
Started by cavagnaro |
3 Replies
2414 Views |
October 13, 2015, 02:53:19 PM by Dionysis |
|
|
|
Outbound blending with Inbound Agents
Started by ryusuf |
2 Replies
2621 Views |
October 13, 2015, 02:56:16 PM by Dionysis |
|
|
|
Statistic in IQ View
Started by vma |
10 Replies
3967 Views |
October 14, 2015, 07:31:18 AM by vma |
Normal Topic
Hot Topic (More than 15 replies)
Very Hot Topic (More than 25 replies)
Locked Topic
Sticky Topic
Poll