Author Topic: call recording session failed. Max recovery Attempt exceeded, Recording will be  (Read 837 times)

Offline pmsylla

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Hi All,

I have this error in my SIPServer (8.1) log : call recording session failed. Max recovery Attempt exceeded, Recording will be teared down

I have Verint Recorder.

Help.

17:44:53.552: SipDialog: event CONNECTED_SEND_RESOK, t=238756495, s=7, r=8, m=0d7afd04
17:44:53.552 SIPCONN(MSML): HandleSipDialogEvent(CONNECTED_SEND_RESOK) - filtered
17:44:53.552: call recording session failed. Max recovery Attempt exceeded, Recording will be teared down
17:44:53.552 SIPPARTY(4001): recovery commited
17:44:53.552: Party 4001 recording status changed to 'OFF', updating UserData.
@17:44:53.5520 Call [00010294d2df6696]: urid 000e0001
@17:44:53.5520
  • 8.1.101.23 distribute_event: message EventAttachedDataChanged

   AttributeEventSequenceNumber   000000001dc43828
   AttributeTimeinuSecs   552000
   AttributeTimeinSecs   1487267093 (17:44:53)
   AttributeThirdPartyDN   '4001'
   AttributeThisDNRole   2
   AttributeThisDN   '4001'
   AttributeANI   '338793174'
   AttributeDNIS   '6020'
   AttributeUserData   [1019] 00 24 00 00..
      'MSISDN'   '38793174'
      'ServiceType'   '3131'
      'Univers_by_DNIS'   '3131'
      'Ouverture'   '1'
      'RPVQID'   'SHNK4B515H5DF8SIJ4KJQB5R6O001C4F'
      'RVQID'   'SHNK4B515H5DF8SIJ4KJQB5R6O001C4F'
      'RVQDBID'   '1707'
      'RTargetTypeSelected'   '2'
      'RTargetRuleSelected'   ''
      'RTargetObjectSelected'   '3131_SIP'
      'RTargetObjSelDBID'   '225'
      'RTargetAgentSelected'   '3131_bddiop'
      'RTargetAgSelDBID'   '635'
      'RTargetPlaceSelected'   'Place_4001'
      'RTargetPlSelDBID'   '428'
      'RTenant'   'Resources'
      'RTenantDBID'   '101'
      'RStrategyName'   '3131_For_GVP'
      'RStrategyDBID'   '412'
      'CBR-actual_volume'   ''
      'CBR-Interaction_cost'   ''
      'CBR-contract_DBIDs'   ''
      'CBR-IT-path_DBIDs'   ''
      'RRequestedSkillCombination'   ''
      'RRequestedSkills'(list)
      'RTargetRequested'   '3131_SIP'
      'CustomerSegment'   'default'
      'ServiceObjective'   ''
      'PegAG3131_SIP'   1
      'IW_BundleUid'   '27834899-abf8-48d3-8bab-5cab92a86af4'
      'IW_CaseUid'   '9fa87389-9e67-4b58-bbd0-1b7f1582e1a3'
      'Recorded'   'true'
      'VerintPrimaryRecordingInum'   '387002106312496'
      'VerintContactId'   '9128812146220010081'
      'GSIP_REC_FN'   'DGAC3777H515VESQANHUBUFKU006UPL8'
      'GSIP_RECORD'   'OFF'
   AttributeCallUUID   'DGAC3777H515VESQANHUBUFKU006UPL8'
   AttributeConnID   00010294d2df6696
   AttributeCallID   7300776
   AttributeLocalCallType   2
   AttributeCallType   2

Regards

Offline Kubig

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Trace the SIP communcation between SIP and MediaServer and also your Verint system.
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline viktor_punin

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I have the same problem  :(
How have you solved it?