" /> CCPulse Installing Historical Reports - Genesys CTI User Forum

Author Topic: CCPulse Installing Historical Reports  (Read 3064 times)

Offline ragulkumar

  • Newbie
  • *
  • Posts: 13
  • Karma: 0
  • Ragul
CCPulse Installing Historical Reports
« on: April 05, 2017, 04:19:54 AM »
Advertisement
Hi,

I have installed CCPulse. Real time reporting is working fine. But the historical view is disabled in CCPulse.

I have configured the connections Statserver, Configuration server , Datasource db server, datamart ETL.

Kindly let me know how to enable the historical view in ccpulse and let me know if i missed anything.

Adam G

  • Guest
Re: CCPulse Installing Historical Reports
« Reply #1 on: April 05, 2017, 10:28:04 AM »
[i]"...But the historical view is disabled in CCPulse..."[/i]

...enable the historical views?

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: CCPulse Installing Historical Reports
« Reply #2 on: April 05, 2017, 12:56:03 PM »
Check Dbserver logs. Won't work neither if something is wrong with DB connection...

Adam, how? By default when you add the Etl you are enabling the historical views...

Check also that, on ccpulse app you need only connection to StatServer and Etl

Enviado de meu E6633 usando Tapatalk


Adam G

  • Guest
Re: CCPulse Installing Historical Reports
« Reply #3 on: April 05, 2017, 02:05:54 PM »
Apologies - I was being obtuse. :)

Check also App permissions for the user - need access to the associated historical reporting apps/elements

Offline cmpark

  • Newbie
  • *
  • Posts: 21
  • Karma: 0
Re: CCPulse Installing Historical Reports
« Reply #4 on: April 08, 2017, 01:23:44 PM »
check connection of DAP in CCPulse application

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: CCPulse Installing Historical Reports
« Reply #5 on: April 08, 2017, 02:33:47 PM »
? There is no need of a DAP in CCPulse

Enviado de meu E6633 usando Tapatalk


Offline cmpark

  • Newbie
  • *
  • Posts: 21
  • Karma: 0
Re: CCPulse Installing Historical Reports
« Reply #6 on: April 10, 2017, 08:25:49 AM »
CCPulse need to connection data-mart DAP for historical view

Offline ragulkumar

  • Newbie
  • *
  • Posts: 13
  • Karma: 0
  • Ragul
Re: CCPulse Installing Historical Reports
« Reply #7 on: April 10, 2017, 12:07:51 PM »
I have tried giving connection (Datamart DAP), still it does not work.

Do we need to run ETL runtime to enable historical view? Please guide.


Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: CCPulse Installing Historical Reports
« Reply #8 on: April 10, 2017, 12:45:58 PM »
False, CCPulse just need a connection to ETL application, this Etl application does have a DAP connection to DM DB. Please don't confuse the user ;)

As said, please verify logs of dbserver

Enviado de meu E6633 usando Tapatalk


Offline ragulkumar

  • Newbie
  • *
  • Posts: 13
  • Karma: 0
  • Ragul
Re: CCPulse Installing Historical Reports
« Reply #9 on: April 11, 2017, 11:10:12 AM »
I have added Datamart ETL this time, it is working fine. Thanks for your support.