Agent's voice channel automatically log off

[OtaS]

Hello,

on of our agent has problem, when he works with wde, he's randomly logged off from voice channel. Not happen everytime, but he could not prevent that.

Could you give me a hint what to do? I didn't checked wde logs yet, because it didn't happened to me when I tried to log as him.

[Kubig]

You have to check the logs - without any further information nobody will able to help you.

[vmc]

What do you mean by logged in as him?  On your own machine or the user's machine?  Using SIP Endpoint?

Sent from my Redmi Note 3 using Tapatalk

[OtaS]

kubig: Ok, I'm currently waiting for his logs

vmc: I just tried to logged on his genesys account on workspace desktop edition to see how's the problem showing.

[OtaS]

Hi again, below I copied link to the logs screen. Not sure, if that's all what is needed, but I can provide more.

https://s29.postimg.org/fzvc0ltxh/log.png

[Kubig]

Post full WDE and SIP server log covering the issue..the provided screen is not helpful at all