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Offline anandapriyan

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Email Consultation
« on: July 04, 2017, 01:46:59 PM »
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Team,
Whether it is able to perform consult call on email media. The options available in IWS is allowed to make consult voice call, On the Inbound email. Kindly looking forward for your suggestions.
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Offline cavagnaro

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Re: Email Consultation
« Reply #1 on: July 04, 2017, 01:52:40 PM »
Interim Reply? Collaboration?
Collaboration you configure ESJ for that. Check for that concept on ESJ documentation and WDE.
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