Current Max time statistics in CCPulse

[anandapriyan]

[quote author=Tambo link=topic=10530.msg47851#msg47851 date=1501753889]
i'm sorry my friend, i don't understand !!!!

are you saying that your lines are open 24/7 but your business hours are 9-5 ??

can you please explain better as at this moment the out of the box stats and display from my point of view give you exactly what you are asking for??
[/quote]

Yes exactly correct. Yes the lines are open 24/7 but our business hours are from 9 to 5

[Tambo]

ok, so ccpulse will not show you these stats as it will only show you the longest waiting call and it's queue time.

i think you would need to change your routing to check opening hours and route to X VQ between hours of 17:00 - 09:00  then route to Y VQ between 09:00 - 17:00 and this will show you the actual queue time within your normal business hours.

[anandapriyan]

Team,
Thanks for your suggestions & information. I will check and update in the forum

[Jones]

[quote author=anandapriyan link=topic=10530.msg47854#msg47854 date=1501755216]
[quote author=Tambo link=topic=10530.msg47851#msg47851 date=1501753889]
i'm sorry my friend, i don't understand !!!!

are you saying that your lines are open 24/7 but your business hours are 9-5 ??

can you please explain better as at this moment the out of the box stats and display from my point of view give you exactly what you are asking for??
[/quote]

Yes exactly correct. Yes the lines are open 24/7 but our business hours are from 9 to 5
[/quote]

But why?

[cavagnaro]

Just let it die...lol
This post is too confusing

[Tambo]

[quote author=cavagnaro link=topic=10530.msg47889#msg47889 date=1502201989]
Just let it die...lol
This post is too confusing
[/quote]
[emoji23][emoji23][emoji23]


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