Scheduling a SMS using Composer

[gen_den]

Hi Experts,

I want to Schedule SMS so i can send the SMS to customer in some interval or fixed time.
can you please suggest how can i achieve the same?

Thanks
AK

[cavagnaro]

Using Outbound OCS solution you could insert the record to be dialed at specific time.

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[gen_den]

from OCS i can only dial call right? I need to send SMS to customer phone number. Can i do it using SMS gateway somehow?

Whenever Customer opts for the call back I need to send SMS to the customer mobile phone. This I can do using SMS block immediately .
Now before customer getting called I want to send the SMS again to his cell phone saying you will receive call back in a while.

How can i schedule my SMS in this case ?

[cavagnaro]

You can send sms with Proactive solution

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[gen_den]

Thanks for the suggestion.
Sorry i am not aware which proactive solution you are talking about .
can you please be more specific if it's a Genesys product or a customized solution?

[gen_den]

As of now i am using Genesys SMS server to send SMS out.  I can create a new SMS using Create SMS block and it goes out successfully.
I want this SMS to be scheduled.

[Kubig]

Use the condition option/feature on IQ view level to achieve that, it is quite simple. Other option is make a loop in current strategy, where you check the scheduled time against the current time - in case it matches, the interaction/SMS will be send out. From my point of view, the first option is more systematic and would not lead to the high performance usage and high interaction count on active routing level.

[gen_den]

Hi Kubig,

Thanks for the reply. however can you please let me know if i can find this option in some documentation to refer?  I have not done it earlier :S

"Use the condition option/feature on IQ view level to achieve that"

[Kubig]

use IRD help - > topic "Creating a Business Process: Overview" -> section 6. Adding a View object or the Business Process user guide.

[René]

You can find all required information in URS 8.1 Business Process User's Guide - sections Creating Business Process / Creating Business Process Objects / Adding a View / Scheduling Tab

R.

[gen_den]

Thank you guys for your help.
I will check the document further

[gen_den]

I read the documents and as per documents first i need to capture the ReceivedAt time from Interaction. But here my scenario is .

1) Customer requests a Call back setup. This is a REST request .
2) In Genesys we are capturing certain parameters and scheduling the call back.
3) Once call back is setup i need to send the SMS on customer mobile number confirming that call back is scheduled.
4) Now before customer gets a call back at the scheduled time I need to send one more SMS  saying that you are about the recieve a call.

I am able to achieve steps 1-3. But in 4th Step I am not sure how can i schedule it. I tried the option suggested in last posts. But in my case I don't have any interaction to capture interaction attributes.

There is one more option to use OCS to schedule SMS, can you please let me know if anyone has done it ? and how can it be acheived?

[René]

Just create 2nd sms interaction in step no.3, set ScheduleAt time to time you want to send it and place this interaction to Interaction Queue/View that handles just scheduled interactions.
Such interaction will be passed to routing (= send out) at time provided in ScheduleAt. In reality, this will be later as Interaction Server doesn't check view every second.

R.

[gen_den]

Hi Rene,

Thanks for the response.
When you say Create Interaction for 2nd SMS , I suppose using Create Interaction block right?
Also how can I set the ScheuledAt time? Using same business process example you mean ? but I don't have RecivedAt time

Sorry But i just cannot fit the logic here.

[gen_den]

Hi All,

FYI , Now i can send and schedule SMS using  OCS campaign "Genesys 7.5 Proactive Contact Routing Guide".