Can not playback Screen Recording

[Kubig]

What is the metadata/attached data of the call? It must be marked with SRSScreenRecordingStarted or something like that (the exact query is mentioned in Muxer configuration file). If the call is not marked with this KVP, the audio and video will never be mixed up.

[nhannt]

Sorry cavagnaro , I confuse this
This is pcap I capture by Wireshark, When I playback on SpeechMiner from client machine

https://drive.google.com/file/d/0B96l8dTkam2MQXJjWTI0cWt1b28/view?usp=sharing

Please check help me,
Thank you so much,

[nhannt]

Hi Kubig,

This is meta data of screen recording from client post to RWS
there are no have SRSScreenRecordingStarted
You mean : "startTime": "2017-10-25T09:09:09Z"
---------------------------
{"mediaFiles": [{"stopTime": "2017-10-25T09:09:30Z", "mediaId": "A2GSQ2L28T7C16TRN2PFT9B15O00000I_a2ac934bf44646838fd3c2e481a3011e_2017_10_25_09_09_08", "parameters": {"callUuid": "A2GSQ2L28T7C16TRN2PFT9B15O00000I", "region": "region1", "contact": {"userName": "ansv01", "firstName": "ansv01"}, "agentID": "ansv01"}, "startTime": "2017-10-25T09:09:09Z", "duration": "0:00:21", "checksum": "27d8b23ef549645654415b67459a688f634fc39f5015563195bfbd1f884da848fe10a76d39915d9f206a57a437eda2a08178b20f812b40970d1abce6321ef3fb", "folder": "/", "type": "video/mp4", "size": "157345"}], "id": "A2GSQ2L28T7C16TRN2PFT9B15O00000I_2017-10-25_09-09-11"}
----------------

Thanks

[Kubig]

So, the screen is not marked as recording for voice call and thus cannot be mixed up

[nhannt]

Hi Kubig,
Thank for your update
So, How can I config screen marked as recording for voice call
I think, When I config recordingWhen=random_voice(100), then screen mark with voice call
What is I missing config ?
Please tell me ?

Thanks

[cavagnaro]

What Kubig says is that it is a Kvp that needs to be setup.
Check deployment guide for it on how to be set.


Enviado de meu E6633 usando Tapatalk

[Kubig]

Double check that the screen recording starts with voice call only and not with logged in event or any other event. There was a known limitation while using older version of WDE and SRS client, where the blending agents were not working, etc. So, strongly recommend to use the latest version of involved components.

[nhannt]

Hi cavagnaro,
What is kvp, I don find it on deployment guide
I think config SRSScreenRecordingStarted  in Muxer
but I dont know config it marked in meta data
Could you tell me more than infor about kvp ?

Thanks,

[nhannt]

Hi kubig,
I use version package:

Installation Packages


Version-Build #
Language
OS group

Genesys SR Service
8.5.341.11-b1
English (United States)
Windows 2008/2012/7/8/10


Interaction Recording Web Services
8.5.202.19-b1
English (United States)
Red Hat Enterprise Linux AS/Intel

Recording Crypto Server
8.5.075.71-b1
English (United States)
Red Hat Enterprise Linux AS/Intel

Recording Crypto Server
8.5.075.71-b1
English (United States)
Windows 2008/2012 x64

Recording Muxer Script
8.5.275.71-b1
English (United States)
Red Hat Enterprise Linux AS/Intel

Recording Plugin for GAX
8.5.075.72-b1
English (United States)
Windows 2008/2012 x64

Recording Processor Script
8.5.080.07-b1
English (United States)
Red Hat Enterprise Linux AS/Intel

Workspace Desktop Edition
8.5.117.18-b1
English (United States)
Windows 2008/2012/2016/Vista/7/8/10

Thanks

[Kubig]

As I wrote, make sure that the screen recording starts only with voice call and not with logged in event or any other event. Also, check the configured regions for particular components - region must be configure identically on all levels and please note it is case-sensitive

[nhannt]

Thank for your update Kubig and Cavagnaro,
The issue have been resolved because I missing config on elasticsearch
I miss config :
index.analysis.analyzer.whitespace_lowercase.tokenizer: whitespace
index.analysis.analyzer.whitespace_lowercase.filter: lowercase
index.analysis.analyzer.mediaPartitionAnalyzer.tokenizer: path_hierarchy

Then reindex, restart muxer
-> Muxer can query screen and mixing voice and screen
-> Playback on SpeechMiner mixing voice and screen is OK

But It only mixing on 24h, can not mixing old files

I install two Muxer and config :
window_past = 1440 ( for Muxer 1)
window_past = 0      (for Muxer 2)

But It still can not mixing old files than 1 day

I check log on Muxer
It only Muxer 1 can mixing audio and screen
Muxer 2 can not query screen

Please check help me
Thank all,

[Kubig]

Do not use Muxers like that, just reconfigure the first one to query larger timestamp.