GMS Installation - no templates available

[cavagnaro]

Hi guys,
I am installing a GMS and got stuck on a issue:
I go to Service Templates, try to create one and I see none.


I go to Services and again, while trying to create one I see none at the ComboBox.


Logs show me that they were loaded


[code]

10:52:58.333 Dbg 09900  [pool-9-thread-1] Importing service templates...
10:52:58.595 Dbg 09900  [pool-9-thread-1] JSON file (Resources/Strings/messages.json) is not a template file. Template name specified doesn't match the id in the template file or template type is not specified.
10:52:58.608 Dbg 09900  [pool-9-thread-1] Service Template (callback) definition found in callback.json
10:52:58.624 Dbg 09900  [pool-9-thread-1] Service Template (capacity) definition found in capacity.json
10:52:58.625 Dbg 09900  [pool-9-thread-1] Service Template (get) definition found in get.json
10:52:58.625 Dbg 09900  [pool-9-thread-1] Service Template (match-interaction) definition found in match-interaction.json
10:52:58.626 Dbg 09900  [pool-9-thread-1] Service Template (office-hours) definition found in office-hours.json
10:52:58.627 Dbg 09900  [pool-9-thread-1] Service Template (request-access) definition found in request-access.json
10:52:58.628 Dbg 09900  [pool-9-thread-1] Service Template (request-chat) definition found in request-chat.json
10:52:58.628 Dbg 09900  [pool-9-thread-1] Service Template (request-interaction) definition found in request-interaction.json
10:52:58.628 Dbg 09900  [pool-9-thread-1] Service Template (urs-stat) definition found in urs-stat.json
10:52:58.629 Dbg 09900  [pool-9-thread-1] Done importing service templates.
[/code]


Somebody faced this? I am stuck at this point...

[cavagnaro]

Full GMS logs here:
https://we.tl/lDTSDmVPoU

[Kubig]

Just to be clear on that:

You are not able to create service templates or create service itself?

[cavagnaro]

None.
If I import the templates again over the Web, nothing happens.
If I try to create a service, no templates are shown, therfore can't create anything.

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[Kubig]

What is the content of "GMS_Install_folder/service_templates"? If there are just "ZIP" files, you can manually unpack them to the same folder.

[cavagnaro]

Yes., only zip files.
Will try that.


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[cavagnaro]

No luck, same behavior.

[Kubig]

Cassandra is running properly? Anything has changed on log level or the log messages are still the same?

[cavagnaro]

I didn't installed Cassandra as only want to test chat and email. Is still needed? For what I understood in docs was optional on this scenario.


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[Kubig]

It is still needed (it does not work without it according to my experience)

[cavagnaro]

Will do the Cassandra install and test it

[cavagnaro]

Well this worked 
Thanks Kubig


PS: as tip for Cassandra config:



Cassandra Genesys Single Node
default cassandra.yaml


Modify Cluster Name to something (Genesys eg)
start_rpc: true
rpc_address: 192.168.100.110 //IP of Server (default is 127.0.0.1)




So GMS can connect to Cassandra

[Janis]

For chat only without Cassandra:

Like it is described in GMS API reference guide - Digital Channels API,

create new section chat.{serviceName} in GMS application parameters and run widgets with URL
"http://{GMS_server_name}:{port}/genesys/2/chat/{serviceName}".

Admin page is not needed at all.

[Kubig]

I do not think so GMS can be started without Cassandra, but might I am wrong and there is such new feature like that. According to my experience with chats (v1 and v2), if the Cassandra was not running, GMS terminates unexpectly - whether the Cassandra data is not consistency, there should be discrepancies like duplicated messages, etc.

[cavagnaro]

Last version of GMS does work with an internal storage for chat and email V2. Maybe I missed something.


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