This is awkward... I've been a few years playing with Genesys in a lab machine over VMWare but suddenly I can't do it anymore. I was building some strategies yesterday when something failed on VMWare, I got an error message and the everything get closed automatically. I opened again Vmware, powered on the virtual machine and since then... the cfg dbserver is not able to connect the database. Maybe the vmware failure corrupted anything but it doesn't make much sense for me...
Anyway... this is what cfg dbserver says...
+0953 Connection to multiserver created, host 'localhost', port '1042', socket '136'
+0953 MSG_STARTDB status='DBM_SUCCESS'
ODBC: id='1.1' req='3' Protocols versions: dbclient='00010004' dbserver='00010004' dblib='00010004'
+0000 Database Access Point in TKVList:
+0000 section "dbclient":
+0000 "max-binding-memory" = 250
+0047 00811808,hDBC=6820680,6820680
+0047 Open DB: username = 'user1', database = 'config', dbserver = 'labgns'
+17453 Could not connect to SQL Server using SQL Native Client driver. Attemting default MS SQL Server driver...
+37609 odbcerr: [Microsoft][ODBC SQL Server Driver]Dialog failed
+37609 MSG_ERROR status='dbNotOpened' msg='[Microsoft][ODBC SQL Server Driver]Dialog failed '
23:08:14.421 Dbg 10749 Forwarding response '3.1' from 'MS SQL: 1.1' to 'App: 1'
23:08:14.421 Dbg 10734 Send message 'MSG_DISCONNECTED' to 'App: 1', request id '-1'
23:08:14.421 Dbg 10734 Send message 'MSG_DISCONNECTED' to 'MS SQL: 1.1', request id '-1'
/Statistics
name = MS SQL: 1.1
app_name = App: 1
req_rcvd = 5
req_sent = 4
data_rcvd = 1269
data_sent = 181
msg_error = 1
msg_log = 1
Client MS SQL: 1.1 is being closed. Current numofclients=0
Listener (port id = internal-0-0 fd = 264) is being closed. Checking for clients on listener...
Listener with port id = internal-0-0 has been closed and deleted from list of current ports. Number of db app connections affected: 0
Client App: 1 is being closed. Current numofclients=1
23:08:14.578 Std 05023 Process './dbclient_msql' stopped
/./dbclient_msql
pid = 184
id = 0
expiration_time = 2018-01-23T23:08:44
client copy = 0
DbClient name = MS SQL: 1.1
/Statistics
name = App: 1
req_rcvd = 4
req_sent = 5
data_rcvd = 165
data_send = 189
invalid_params = 0
abandoned_req = 0
abandon_req_fail = 0
error_start_client = 0
invalid_register_req = 0
msg_error = 0
pending_requests = 0
pending_queue_size = 0
max_pending_requests = 1
max_pending_queue_size = 23
GServer (0xc07228) is being removed. numofclients = 0,current numofserveritems = 1
GServer: new_client: fd=276, found server=232
23:08:24.421 Trc 04521 New client 1115 connected from '127.0.0.1'
23:08:24.437 Dbg 10745 'App: 127.0.0.1:1115' registered; protocol version '1.4' id '2'
23:08:24.437 Dbg 10734 Send message 'MSG_EXTPACKETS' to 'App: 2', request id '0'
23:08:24.437 Dbg 10750 Start client request, dbprocesses per client '1'
23:08:24.437 Dbg 10734 Send message 'MSG_CLIENTSTARTED' to 'App: 2', request id '6'
23:08:24.453 Std 05022 Process './dbclient_msql' started
23:08:24.453 Dbg 10741 'App: 2' has put request id='8' type='MSG_SETCOMMIT' into queue
GServer: new_client: fd=300, found server=264
23:08:24.500 Trc 04521 New client 1118 connected from '127.0.0.1'
23:08:24.500 Dbg 10745 './dbclient_msql' registered; protocol version '1.4' id '2.1'
23:08:24.500 Dbg 10734 Send message 'MSG_OPENDB' to 'MS SQL: 2.1', request id '7'
23:08:24.500 Dbg 10734 Send message 'MSG_EXTPACKETS' to 'App: 2', request id '0'
23:08:24.500 Dbg 10734 Send message 'MSG_EXTPACKET' to 'MS SQL: 2.1', request id '0'
23:08:24.500 Dbg 10743 'MS SQL: 2.1' is spare
23:08:29.640 Dbg 10739 ODBC: id='2.1' req='-1'
I don't know a shit about databases so basically I don't know even where to start to look at it... any suggestion?
I found this on the SQL server logs...
2018-01-23 23:08:20.70 Server SQL Server is now ready for client connections. This is an informational message; no user action is required.
2018-01-23 23:08:23.60 spid12s Starting up database 'msdb'.
2018-01-23 23:08:23.60 spid13s Starting up database 'config'.
2018-01-23 23:08:23.60 spid14s Starting up database 'LogDB'.
2018-01-23 23:08:23.60 spid15s Starting up database 'UCSMain'.
2018-01-23 23:08:25.21 spid14s Error: 9003, Severity: 20, State: 9.
2018-01-23 23:08:25.21 spid14s The log scan number (68500:344:1) passed to log scan in database 'LogDB' is not valid. This error may indicate data corruption or that the log file (.ldf) does not match the data file (.mdf). If this error occurred during replication, re-create the publication. Otherwise, restore from backup if the problem results in a failure during startup.
2018-01-23 23:08:25.62 spid14s Error: 3414, Severity: 21, State: 1.
2018-01-23 23:08:25.62 spid14s An error occurred during recovery, preventing the database 'LogDB' (database ID 6) from restarting. Diagnose the recovery errors and fix them, or restore from a known good backup. If errors are not corrected or expected, contact Technical Support.
2018-01-23 23:08:25.62 spid14s Starting up database 'IxnDB'.
2018-01-23 23:08:25.76 spid15s 2 transactions rolled forward in database 'UCSMain' (7). This is an informational message only. No user action is required.
2018-01-23 23:08:26.31 spid15s 0 transactions rolled back in database 'UCSMain' (7). This is an informational message only. No user action is required.
2018-01-23 23:08:26.31 spid15s Recovery is writing a checkpoint in database 'UCSMain' (7). This is an informational message only. No user action is required.
2018-01-23 23:08:27.39 Logon Error: 18456, Severity: 14, State: 16.
2018-01-23 23:08:27.39 Logon Login failed for user 'user1'. [CLIENT: <local machine>]
2018-01-23 23:08:27.93 spid12s Starting up database 'CustomerDB'.
2018-01-23 23:08:28.59 spid15s Starting up database 'Outbound'.
2018-01-23 23:08:29.15 spid9s Starting up database 'tempdb'.
2018-01-23 23:08:29.64 Logon Error: 18456, Severity: 14, State: 16.
2018-01-23 23:08:29.64 Logon Login failed for user 'user1'. [CLIENT: 127.0.0.1]
2018-01-23 23:08:34.28 spid12s The Service Broker protocol transport is disabled or not configured.
2018-01-23 23:08:34.28 spid12s The Database Mirroring protocol transport is disabled or not configured.
2018-01-23 23:08:36.31 spid12s Service Broker manager has started.
2018-01-23 23:08:38.87 spid13s WARNING: did not see LOP_CKPT_END.
2018-01-23 23:08:38.87 spid13s Error: 3414, Severity: 21, State: 2.
2018-01-23 23:08:38.87 spid13s An error occurred during recovery, preventing the database 'config' (database ID 5) from restarting. Diagnose the recovery errors and fix them, or restore from a known good backup. If errors are not corrected or expected, contact Technical Support.
2018-01-23 23:08:38.87 spid13s Error: 3414, Severity: 21, State: 1.
2018-01-23 23:08:38.87 spid13s An error occurred during recovery, preventing the database 'config' (database ID 5) from restarting. Diagnose the recovery errors and fix them, or restore from a known good backup. If errors are not corrected or expected, contact Technical Support.
2018-01-23 23:08:38.87 spid5s Recovery is complete. This is an informational message only. No user action is required.
2018-01-23 23:08:40.25 Logon Error: 18456, Severity: 14, State: 16.
2018-01-23 23:08:40.25 Logon Login failed for user 'user1'. [CLIENT: <local machine>]
Let see what google says...
