" /> broadcast functionality in WDE - Genesys CTI User Forum

Author Topic: broadcast functionality in WDE  (Read 1735 times)

Offline Kavana

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
broadcast functionality in WDE
« on: September 10, 2018, 03:08:13 PM »
Advertisement
Hello All,

i have set up the broadcast functionality in WDE configuration option in GA as mentioned in below link .Do we need any customization ?. Can you please let me know how can i  test this functionality using WFM ? 

How to write this Protocol ?
Use the following protocol on your supervisor client configuration:

IWS_Message
IWS_Sender
IWS_MessageType
IWS_Subject
IWS_Priority
IWS_Date (RFC1123 pattern.)
IWS_Topic
IWS_CustomData

https://docs.genesys.com/Documentation/IW/8.5.1/Dep/EnableMessage

I am new to development in genesys ,it could be helpful if someone can help me out .

Thanks a ton in advance for your help and time :)


Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: broadcast functionality in WDE
« Reply #1 on: September 10, 2018, 03:25:54 PM »
WDE is a broadcast receiver, not generator.
You need to create a Generator app based on documentation which states parameters to be used


WFM? You will need to develop something on it

Offline GenesysNewbie

  • Full Member
  • ***
  • Posts: 225
  • Karma: -1
Re: broadcast functionality in WDE
« Reply #2 on: September 20, 2018, 04:17:32 PM »
Do you need to send this variables to some genesys client? Why not use send it like attached data ???

Broascast receiver, tserver events or what you mean?
Can you get deeper please ??