Case data configuration for Manual Outbound call

[GenesysNewbie]

Hi ALL,

Wondering you can solve this question...

I need to show in case information the "ConnID" (or other available value in user data) of the call for outbound manual call (just when entering the number in the left textfield and clicking call button)

However, i can only see "origin" value appearing and showing "outbound call to xxx number"

Is it possible to show more values in the case data for this type of call ¿?

Thanks in advance

[cavagnaro]

Where exactly are you seeing these values?
At TServer logs, you can see the KVPs you configured as Case Data? Who is attaching them?


Enviado de meu E6633 usando o Tapatalk

[GenesysNewbie]

When you make call you can see in WDE case information =>  "origin" value appearing and showing "outbound call to xxx number"

Looking logs only two values when dialing is manual 1.-w_guui, and 2.-w_cuui ... Would be possible to add more values to UserData section, without using strategy ¿?

Any config that can help for t-server ¿?

Javier

[Kubig]

No, it requires further development on agent application level