Author Topic: Case data configuration for Manual Outbound call  (Read 78 times)

Offline GenesysNewbie

  • Full Member
  • ***
  • Posts: 225
  • Karma: -1
Case data configuration for Manual Outbound call
« on: October 12, 2018, 03:08:15 PM »
Hi ALL,

Wondering you can solve this question...

I need to show in case information the "ConnID" (or other available value in user data) of the call for outbound manual call (just when entering the number in the left textfield and clicking call button)

However, i can only see "origin" value appearing and showing "outbound call to xxx number"

Is it possible to show more values in the case data for this type of call ?

Thanks in advance

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 6694
  • Karma: 56332
Re: Case data configuration for Manual Outbound call
« Reply #1 on: October 14, 2018, 05:32:42 AM »
Where exactly are you seeing these values?
At TServer logs, you can see the KVPs you configured as Case Data? Who is attaching them?


Enviado de meu E6633 usando o Tapatalk


Offline GenesysNewbie

  • Full Member
  • ***
  • Posts: 225
  • Karma: -1
Re: Case data configuration for Manual Outbound call
« Reply #2 on: October 14, 2018, 08:24:20 AM »
When you make call you can see in WDE case information =>  "origin" value appearing and showing "outbound call to xxx number"

Looking logs only two values when dialing is manual 1.-w_guui, and 2.-w_cuui ... Would be possible to add more values to UserData section, without using strategy ?

Any config that can help for t-server ?

Javier


Online Kubig

  • Hero Member
  • *****
  • Posts: 2481
  • Karma: 41
Re: Case data configuration for Manual Outbound call
« Reply #3 on: October 15, 2018, 11:49:35 PM »
No, it requires further development on agent application level
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)