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Offline anurag.gusain

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Agent Ready State Resets on DID Call
« on: February 26, 2019, 08:32:21 AM »
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Hi,

I have a scenario where my Agents are on Ready mode and waiting for the call. They are DID Agents as well.

Problem - If they are getting DID calls and rejects or even do not accepts it, my Agent Ready stat reset to Zero which I do not want.

Does anyone has suggestion on this ?

Regards.
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Offline cavagnaro

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Re: Agent Ready State Resets on DID Call
« Reply #1 on: February 26, 2019, 05:41:55 PM »
What is a DID agent?


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Offline anurag.gusain

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Re: Agent Ready State Resets on DID Call
« Reply #2 on: February 27, 2019, 08:24:56 AM »
Direct inbound dial
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Offline vmc

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Re: Agent Ready State Resets on DID Call
« Reply #3 on: February 27, 2019, 08:33:00 AM »
Guessing stat server agent state priorities are messing you up.

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Offline cavagnaro

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Re: Agent Ready State Resets on DID Call
« Reply #4 on: February 27, 2019, 10:56:09 AM »
Are you measuring the status or the action?


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