Author Topic: Agent Ready State Resets on DID Call  (Read 160 times)

Offline anurag.gusain

  • Newbie
  • *
  • Posts: 10
  • Karma: 0
Agent Ready State Resets on DID Call
« on: February 26, 2019, 05:32:21 PM »
Hi,

I have a scenario where my Agents are on Ready mode and waiting for the call. They are DID Agents as well.

Problem - If they are getting DID calls and rejects or even do not accepts it, my Agent Ready stat reset to Zero which I do not want.

Does anyone has suggestion on this ?

Regards.

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 6836
  • Karma: 56331
Re: Agent Ready State Resets on DID Call
« Reply #1 on: February 27, 2019, 02:41:55 AM »
What is a DID agent?


Enviado de meu SM-G9650 usando o Tapatalk


Offline anurag.gusain

  • Newbie
  • *
  • Posts: 10
  • Karma: 0
Re: Agent Ready State Resets on DID Call
« Reply #2 on: February 27, 2019, 05:24:56 PM »
Direct inbound dial

Offline vmc

  • Full Member
  • ***
  • Posts: 104
  • Karma: 0
Re: Agent Ready State Resets on DID Call
« Reply #3 on: February 27, 2019, 05:33:00 PM »
Guessing stat server agent state priorities are messing you up.

Sent from my Redmi Note 3 using Tapatalk


Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 6836
  • Karma: 56331
Re: Agent Ready State Resets on DID Call
« Reply #4 on: February 27, 2019, 07:56:09 PM »
Are you measuring the status or the action?


Enviado de meu SM-G9650 usando o Tapatalk