" /> BI Report (Hstorical Report ) issue - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: BI Report (Hstorical Report ) issue  (Read 1448 times)

Offline Noufal

  • Full Member
  • ***
  • Posts: 106
  • Karma: -6
BI Report (Hstorical Report ) issue
« on: July 08, 2019, 07:50:13 AM »
Advertisement
Dears ,

Once after login to BI historical report i am not able to open any report .the report page tab stand on loading only nothing works (even refresh for date select )

can any one suggest me what would be cause ?
Logged

Offline gen_rtfm

  • Full Member
  • ***
  • Posts: 114
  • Karma: 4
Re: BI Report (Hstorical Report ) issue
« Reply #1 on: July 08, 2019, 09:30:11 AM »
Hi, which BI solution are you using? If it's interactive insights you might have a browser compatibility issue; we came across that recently - chrome had been updated and as a result interactive insights didn't work properly. If that's your case try using it from internet explorer.

Skickat från min F8331 via Tapatalk

Logged

Offline hsujdik

  • Hero Member
  • *****
  • Posts: 541
  • Karma: 30
Re: BI Report (Hstorical Report ) issue
« Reply #2 on: July 08, 2019, 08:17:32 PM »
And I had one problem with the locale (language) set to anything different from English caused that. I don't really remember what solved, but check if you change it to English solves your problem. It haf to do with Date formatting in my case.
Logged
Pages: [1]   Go Up
« previous next »