Author Topic: Interaction Workspace Desktop log parsing  (Read 373 times)

Offline AdriaanB

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Interaction Workspace Desktop log parsing
« on: October 16, 2019, 05:04:49 PM »
Is there any log parser like Kazimir for Interaction Workspace Desktop?
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Offline gen_rtfm

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Re: Interaction Workspace Desktop log parsing
« Reply #1 on: October 19, 2019, 03:02:34 PM »
Hi, not that I know of.

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Offline AdriaanB

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Re: Interaction Workspace Desktop log parsing
« Reply #2 on: October 29, 2019, 08:59:15 PM »
Thanks gen_rtfm, I made may own parsing macro.

Offline nonny

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Re: Interaction Workspace Desktop log parsing
« Reply #3 on: October 30, 2019, 06:45:41 PM »
Can you share that macro please?

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Offline AdriaanB

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Re: Interaction Workspace Desktop log parsing
« Reply #4 on: October 31, 2019, 04:52:04 PM »
It is just a Textpad Macro:
Getting a general view of treated calls:
Find and Mark following lines with reg expressions on:

State:.*\[voice
\] ERROR
Voice strategy 'VoiceProtocolEventStrategy'.*Processing msg \[Name\]
Request Policy ArePossible begin: Interaction ID
AgentStatusNotReadyCommandHandler
AgentStatusReadyCommandHandler

Copy bookmarked lines
Paste in new file
Clean the lines with find/replace.
---

Another Macro, using the result of the preceding macro is getting the ACW timings:
Find and Mark following lines with reg expressions on:
State:LoggedOut
State:LoggedIn
State=PresentedIn
\[AgentEvent Begin\] EventAgentNotReady AgentID.*State:AfterCallWork
AgentStatusNotReadyCommandHandler
AgentStatusReadyCommandHandler

Copy bookmarked lines
Paste in new file