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Offline AirForces2050

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Limit User sessions on Agent Group
« on: April 02, 2020, 09:42:28 AM »
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Hi,

Please does any one know a way to limit concurrent users sessions on agent group? If no, is there any limitation can be done on users logging to workspace by any criteria?
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Offline cavagnaro

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Re: Limit User sessions on Agent Group
« Reply #1 on: April 02, 2020, 02:38:22 PM »
No...you apply licenses by TServer.
I guess you have an area with specific number of licenses bought. There is where Multi Tenant comes in.
You can install a TServer (Any) for them and limit their licenses. Then you just interconnect to your other TServers via ISCC and voice routing.
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Offline genesysguru

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Re: Limit User sessions on Agent Group
« Reply #2 on: April 02, 2020, 07:24:00 PM »
Hi - it would be fairly trivial to create some custom code using the PSDK to keep track of concurrent logins and then force some appropriate action.

Regards
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Offline hsujdik

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Re: Limit User sessions on Agent Group
« Reply #3 on: April 03, 2020, 03:10:17 AM »
It also depends... if you are using free seats with Workspace SIP Endpoint, you could limit by a Place Group.
The company I work for is also developing a tool that one of the features is something like this, based on PSDK. I can check it out if you want to
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