Author Topic: Expected Waiting Time  (Read 3047 times)

Josee

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Expected Waiting Time
« on: January 01, 1970, 09:00:00 AM »
Did some one experiment a way to tell a client how long he will have to wait before his call will be take by an agent ?



In the strategy,IVR ?

Which statistic ?

Do we have to create a new one ?

Do we have to build a new process ?