Accessing Annex data in strategy

[SeanH]

Hi all,

I have some data in the Annex tab on an agent, that we need to access and use in our strategy.

Can anyone tell me if there is a function to access the data in IRD and if so what it is please

For your information, the person we have created is called "WIP" and within this agent, there is a section called "WIP-HOURS" and within this section, there are 2 options that we have created called "START" and "END" which both have values associated against them.

Many thanks,
Sean

[Fra]

Sean,

the option used to get options in CME from within a strategy is GetConfigOption[]; from URS guide it "retrieves the current value of any URS configuration option for use in a strategy. The search for the option starts with the object properties given by Lookup Sequence (the DN from where the interaction is routed, the T-Server application controlling this DN, the tenant to which they belong, or
the URS application)". I usually put options in the tenant; I don't think you be will able to get it from an object like a person. Can't you move it somewhere else, in one of the four elements above?

[cavagnaro]

If it's stored under a table (obviously) you should be able to request it using a SQL sintax.
I for example use the email field on persons properties to stored a external login for this user and then request it on the strategy using a DBServer, i prefer not to use the same as cfgdbserver.
Maybe you can do something similar

[seanh]

thanks for the replies guys.

I have worked out which table in the DB the data lives in, and how to get to it, but for obvious reasons i would prefer not to have to and would prefer to use an "off-the-shelf" function if there is one.

I have raised a call with Genesys so i will let you know what they say when i get a reply.

thanks,
Sean

[PK]

[quote author=seanh link=topic=1955.msg6548#msg6548 date=1166022206]
thanks for the replies guys.

I have worked out which table in the DB the data lives in, and how to get to it, but for obvious reasons i would prefer not to have to and would prefer to use an "off-the-shelf" function if there is one.

I have raised a call with Genesys so i will let you know what they say when i get a reply.

thanks,
Sean
[/quote]

Yes, you can do it with GetConfigOption[]. Do you need help with its use? I recall reading URSMan a few posts back showing how to do it?

Hope it helped!

[seanh]

Hi PK,

If you could please, as i cant find the post from URSman.....

For your information, the person we have created is called "WIP" and within this agent, there is a section called "WIP-HOURS" and within this section, there are 2 options that we have created called "START" and "END" which both have values associated against them.

I need to extract "START" and "END" into variables so that i can use them my strategy.......

thanks PK

[seanh]

Hi again PK,

Just a quick update for you, that i have just had a response back from Genesyslabs support and they are saying that no, i cannot extract the data using GetConfigOption......hmmmmmm

[Haldane]

SeanH,
      You need to put the info on the Annex Tab of the Tennant/Router/Tserver or the DN that is controlling the interation. You cannot access Annex info on an Agent using GetConfigOption.

[Fra]

seanh, Haldane,

I'll quote myself 

[quote author=Fra link=topic=1955.msg6542#msg6542 date=1166009567]
Sean,

the option used to get options in CME from within a strategy is GetConfigOption[]; from URS guide it "retrieves the current value of any URS configuration option for use in a strategy. The search for the option starts with the object properties given by Lookup Sequence (the DN from where the interaction is routed, the T-Server application controlling this DN, the tenant to which they belong, or
the URS application)". I usually put options in the tenant; I don't think you be will able to get it from an object like a person. Can't you move it somewhere else, in one of the four elements above?
[/quote]

[seanh]

....ah, ok thanks

I will recreate the annex data where you say and give it a go, but in the mean time i have got the DAP route working also so i can take my pick.

thanks guys for the input