Hi, all,
I am having problem with Avaya routing here.
We are using URS to route the calls, and from time to time we get C_PERM_DENIED after URS issues a RequestRouteCall.
Interesting thing is that we do not get C_PERM_DENIED everytime a RouteRequest is issued on that RP nor does it depend on destination DN.
What is worse, Genesys received a C_PERM_DENIED and actually interprets it as a successful Route reply, thus URS has no clue that the call actually did not go anywhere and is still stuck on VDN.
Here is a sample of the log:
@13:05:33.8872 [0] Received from 18 (19a0 URS): message RequestRouteCall
AttributeReferenceID 4538686
AttributeRouteType RouteTypeUnknown
AttributeExtensions [70] 00 03 00 00..
'DEFAULT#' '2200'
'CUSTOMER_ID' 'Resources'
'SWITCH' 'Switch_G3r'
AttributeLocation 'Switch_G3r'
AttributeOtherDN '2710'
AttributeConnID 0092016609fc6272
AttributeThisDN '2721'
ts->route[CRV=4 <=> CRV=161]->link[1]
** ts6.5.308.01[-1] ** 13:05:33.8876
=== parsed message ===
prot_discr = 8
CRV = 8161
MsgType = 98 (FACILITY)
[color=green][removed MAPD messages were here][/color]
=== parsed message ===
prot_discr = 8
CRV = 115
MsgType = 90 (RELEASE COMPLETE)
Facility: serv_discr = 17(q932_suppl) fac_ie = component_tag = A1(INVOKE)
invoke_id tag: 02, value = 212
operation tag: 02, value = 185(RouteEnd)
params = q931_tag = 40
list =
[color=red]Cause: code_std_loc = 97(ASAI_PubNetLocUsr) cause = 43(C_PERM_DENIED)[/color]
link[1]->routeCRV[0x0115 <=> 0x0007]->ts
@13:05:22.6367 [0] 6.5.308.01 distribute_response: message EventRouteUsed
AttributeTimeinuSecs 636737
AttributeTimeinSecs 1165982722 (13:05:22)
AttributeReferenceID 4538563
AttributeCallState 3
AttributeOtherQueue '2430'
AttributeThisQueue '2430'
AttributeThirdPartyDNRole 2
AttributeThirdPartyDN '2785'
AttributeOtherDNRole 1
AttributeOtherDN '1305'
AttributeThisDNRole 2
AttributeThisDN '2430'
AttributeExtensions [18] 00 01 01 00..
'G3Cause' 617
AttributeCustomerID 'Resources'
AttributeANI '1305'
AttributeDNIS '2430'
AttributeUserData [426] 00 10 00 00..
'RTargetRuleSelected' ''
'RTargetTypeSelected' '100'
'RTargetObjectSelected' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' 'routing_strategy'
'RTargetUsed'(list) 'TargetType' '100'
'TargetName' ''
ion' '' 'RRequestedSkills'(list) 'RRequestedSkillCombina
'CustomerSegment' 'default'
'ServiceType' 'defaul '
'ServiceObjective' ''
AttributeConnID 0092016609fc626b
AttributeCallID 2830
AttributeCallType 2
I know that setting disable-digits-collection to 'true' usually fixes this problem, but I do not understand why it only affects some of VDNs and only some of the calls on those VDNs. Also, what is disable-digits-collection='false' do? Does it mean if I set it to false, I would no longer be able to get caller-entered-digits using CED[] function?
Best regards,
Vic
