POLL: CGE Certification - Got Yours?

[Kevin]

It's interesting that Genesys made it closed book.

While some people think open book makes the test easier to take, using the book is often a handicap instead of a help. If you do not know the material, then you need to look it up. Every time you look up material in the book, it takes away from the time you have to answer questions.

Even with my background in Education and with 7 years of teaching test-taking, I still often find open book exams challenging. Unless you know EXACTLY where the answer to the question is, you are going to spend a lot of time flipping through pages. And if you're flipping through the book, you're not answering questions...

IMO, the exam should be open book, but the questions should be constructed so the examinee may have to interpret the material in the book in order to answer. There are enough components of the platform and enough guides (Deployment, Reference, etc) supporting them that you have to know EXACTLY where to look for an answer - and most likely, if you know EXACTLY where to look, you already know the answer, but are just confirming it.... which, echoing someone else's remarks, we would do if a customer asked a question that we weren't 100% sure of the answer.

[tony]

My points echoed, Kevin.  Even if you have every available resource whilst taking the examination/certification, you are under pressure to *know* answers and then confirm them, if you have the time.  Setting up an on-line version with a timed response requirement is pretty standard (for on-line exams).

The Poll is supposed to investigate the general concensus regarding knowledge, training and certification.  I have my own view that if you have gathered sufficient knowledge in a subject and you can *prove* it, you're worthy of the certification  - if that's what you want/your company wants you to do.  Obviously, you'd pay for the certification but the years of experience you have gained with your hands-on the Solutions should be recognized and more than make up for an extended period of Genesys training.  I would consider a person who has worked with all of the components, Framework, Solutions, architecture etc. a more worthwhile investment and an asset to a company over a "freshman" with a CGE/CGRP and very little hands-on experience.  Also, those striving toward the certification who are old hands with the technology would no doubt cause havoc during the training, with their gems of how it *really* works   

- That's enough of my ranting, now... I think you all get the point? 

[victor]

Hi, guys,

I think the results are very very interesting, aren't they?
Unfortunately, though, the number of participants was not big enough to really get the feel for it. I am going to remove the poll from top and let is gradually sink with the rest of the posts.


Best regards,
Vic

[tony]

BUMP

I thought it was worthy of BUMPing... for those who may not have seen or completed it... 

Tony