Well, it was just an attempt to bring some of the basic sourcfe code that we commonly use to the rest of the community. QuestServer is Wallboard Server. We have used QuestServer platform to further develop new products for us, so the fundamentals are pretty solid (except for poorly constructed code). Can it be written better? Yes! Would someone actually do it? Maybe. But for the moment, this is all that we have.
Idea behind QuestServer is very simple: a lot of stuff that we develop is actually too basic and simple, and yet, I see companies charge each and every client hundreds of thousands of dollars for something that should have been delivered as part of Genesys solution. Wallboard and softphone are excellent examples, because both are needed by a call center, yet, softphone is always considered to be a third-party application that needs to be developed per client. I really do not get it. Of course, there are some cases where it is necessary to develop something new, but in most cases, I see the same softphone toolbar sold again and again. Why?
I think it is time for companies to start coming up with better way of charging clients than this. Genesys Desktop Toolkit is inadequate by itself and no one has built anything to replace it. Now, we have each and every VAR offer their own softphones, without any free alternatives. I am hoping to change this. QuestServer is an attempt to build a following for open-source alternatives to pricey thrid-party applications. Will it work? Only time will tell. For right now, we had over 2000 downloads of QuestServer, so at least someone is using it.
In a few weeks, I am planning on releasing opensource softphone. Anyone interested in testing?
Best regards,
Vic